What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at James Bolte - State Farm Agent?
Benefits:
- License Reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY
Since opening the agency in 2019, we've built a small but dedicated team focused on providing exceptional service and helping customers protect what matters most. Before becoming an agent, I spent more than five years as a team member, which gave me firsthand experience and a deep understanding of what it takes to succeed in this business.
Outside of work, I'm a parent to three young children, ages 6, 4, and 2, so I understand the importance of balancing responsibilities while staying focused on long-term goals.
Our office consists of two in-office team members and one remote team member, creating a close-knit and collaborative environment. We maintain a laid-back culture with clear systems and processes in place, but we also have high expectations when it comes to effort, accountability, and customer outreach. This is a fast-paced role that requires a strong work ethic and comfort with high call volume.
We're looking for someone who is reliable, trustworthy, and motivated to succeed. The ideal candidate is dependable, takes ownership of their work, and is eager to contribute to a growing agency. If you're looking for an opportunity to make an impact in a smaller office where your contributions truly matter, we'd love to hear from you.
ROLE DESCRIPTION:
Since opening the agency in 2019, we've built a small but dedicated team focused on providing exceptional service and helping customers protect what matters most. Before becoming an agent, I spent more than five years as a team member, which gave me firsthand experience and a deep understanding of what it takes to succeed in this business.
Outside of work, I'm a parent to three young children, ages 6, 4, and 2, so I understand the importance of balancing responsibilities while staying focused on long-term goals.
Our office consists of two in-office team members and one remote team member, creating a close-knit and collaborative environment. We maintain a laid-back culture with clear systems and processes in place, but we also have high expectations when it comes to effort, accountability, and customer outreach. This is a fast-paced role that requires a strong work ethic and comfort with high call volume.
We're looking for someone who is reliable, trustworthy, and motivated to succeed. The ideal candidate is dependable, takes ownership of their work, and is eager to contribute to a growing agency. If you're looking for an opportunity to make an impact in a smaller office where your contributions truly matter, we'd love to hear from you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with James Bolte - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.