What are the responsibilities and job description for the Client Service Specialist position at Jambalaya Group?
Calander Wealth, a growing and high-performing advisory practice, is seeking an experienced Client Service Specialist to join the team. This role is designed for a professional who can step in with industry knowledge, deliver a high level of client service, and quickly integrate into an established, fast-paced environment.
This is an ideal opportunity for someone who thrives in a detail-oriented, client-facing role and is looking to grow within a practice that values operational excellence, team collaboration, and long-term development.
About the Practice
Calander Wealth is a growth-focused advisory firm committed to delivering a seamless and high-quality client experience.
The culture is:
- Fast-paced and execution-driven
- Client-focused with a high standard of service
- Collaborative, with strong internal accountability
- Focused on continuous improvement and long-term growth
The team is seeking someone who is proactive, detail-oriented, and capable of contributing immediately while continuing to grow within the organization.
Key Responsibilities
Client Service & Relationship Support
- Serve as a primary point of contact for client service needs
- Deliver a high-touch, responsive client experience
- Build trust with clients through professionalism and follow-through
Account Management & Operations
- Process account opening, maintenance, and service requests
- Coordinate with custodians and internal partners to resolve client needs
- Ensure accuracy and timeliness across all client transactions
Meeting Preparation & Execution
- Prepare client meeting materials and documentation
- Manage follow-ups and ensure completion of action items
- Support advisors with both pre- and post-meeting workflows
Systems & Data Management
- Maintain accurate and up-to-date client records within CRM systems
- Assist with financial planning documentation and processes as needed
- Ensure compliance with firm and regulatory standards
Equal Opportunity Employer
Calander Wealth is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds and experiences.
Ideal Candidate Profile
Required Qualifications
- 3 years of experience in financial services client service or operations
- Strong understanding of wealth management workflows and client lifecycle
- Experience working within CRM systems (Salesforce/Ameriprise preferred)
Preferred Qualifications
- FINRA licenses (Series 7 and/or 66 strongly preferred or willingness to obtain)
- Experience within a financial advisory or wealth management practice
- Familiarity with financial planning tools (e.g., MoneyGuide)
Professional Strengths
- Exceptional attention to detail and organizational skills
- Strong interpersonal and client-facing communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proactive, self-directed, and solutions-oriented
- Team-oriented with a desire to grow within the firm
Compensation & Benefits
We offer a competitive benefits package designed to support your health, financial well-being, and work-life balance:
- Base Salary: $63,000 – $70,000 (commensurate with experience) – exempt
- bonus potential
- Health Benefits (eligible after 60 days)
- $300/month employer contribution toward medical coverage (when enrolled in company plan)
- Dental and vision insurance
- Life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD)
- Tax-Advantaged Accounts
- Flexible Spending Account (FSA) options
- Dependent Care FSA (up to $5,000 pre-tax annually)
- Retirement
- Safe Harbor 401(k) with employer contribution (eligible after 6 months)
- Time Off
- Two (2) weeks of Paid Time Off (PTO)
- Thirteen (13) paid holidays annually
Additional Considerations:
- Opportunity for increased responsibility and role progression over time
- Exposure to financial planning and advisory processes
- Work Environment: Hybrid potential based on experience
- In-office collaboration Monday–Thursday
- Remote flexibility on Fridays
- Remote consideration for candidates with strong industry or Ameriprise experience
Salary : $63,000 - $70,000