Shift Manager

Shift Manager

Primary Role:

A Shift Manager is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the shift manager effectively is the store leader. Shift managers typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.

Essential Functions:

General

• Responsible for maintaining shift operations excellence
• Ensures that the store appearance and cleanliness are to Jamba’s standards
• Demonstrates exceptional shift leadership behaviors
• Communicates all shift issues, concerns and needs to the store General Manager
• Responds to directives in an accurate and timely manner
• Recognizes and rewards outstanding performance of shift team members
• Educate and engage the community and store customers on all of Jamba’s products and services
• Other duties as assigned

Customer Service

• Demonstrates an excellent level of customer service
• Motivates and mentors team members to deliver customer service excellence
• Accountable for the customer engagement experience on the shift
• Provide customers with product suggestions and information
• Motivates and mentors team members on providing customers with product suggestions and information
• Maintain exceptional customer service metric scores

Operations

• Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store
• Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards through Jamba On Stage to create an excellent customer experience. Provide performance feedback to Team Members
• Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
• Communicate clearly, concisely and accurately in order to ensure effective shift operations
• Follow all food safety, cash handling and operations procedures and policies
• Coordinate and participate off site program customer visits and deliveries

Human Resources

• Train and on-board new Team Members on both front- and back-of-house procedures
• Provides construction performance feedback to the store team members
• Participate in the interviewing and hiring process for new team members

Business Management

• Ensure proper financial accountability during each shift. Hand off shift to next manager in charge or ensure the store is closed properly for next day’s opening manager.
• Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops. Conduct inventories and process orders as required.

Requirements:

• Must be 18 years of age
• Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from week-to-week
• Ability to manage others required
• High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred
• Computer skills including some Microsoft software and register skills
• Must be able to lift 30-40 lbs regularly throughout shifts
• Ability to stand, bend, reach and scoop through-out assigned shfit
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F