What are the responsibilities and job description for the Team Lead position at Jamba Juice- Mowry Ave?
Our Team Leads are the ones who "make it happen". You will be responsible for running shifts of 2-8 team members when the GM is not present. Our team environment makes this a fun position while providing the opportunities to grow and demonstrate your leadership skills!
Team Lead
Primary Role:
A Team Lead is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the team lead effectively is the store leader. Team Leads typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.
We offer great benefits!
- Fun Work Enviroment
- Flexible Schedules
- Advancement Opportunities
- Meal Discounts
- Paid Sick Time
- Holiday Pay for 6 Major Holidays
Essential Functions:
General
- Responsible for maintaining shift operations excellence
- Ensures that the store appearance and cleanliness are to Jamba’s standards
- Demonstrates exceptional shift leadership behaviors
- Communicates all shift issues, concerns and needs to the store General Manager
- Responds to directives in an accurate and timely manner
- Recognizes and rewards outstanding performance of shift team members
- Educate and engage the community and store customers on all of Jamba’s products and services
- Other duties as assigned
Customer Service
- Demonstrates an excellent level of customer service
- Motivates and mentors team members to deliver customer service excellence
- Accountable for the customer engagement experience on the shift
- Provide customers with product suggestions and information
- Motivates and mentors team members on providing customers with product suggestions and information
- Maintain exceptional customer service metric scores
Operations
- Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store
- Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards to create an excellent customer experience. Provide performance feedback to Team Members
- Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
- Communicate clearly, concisely and accurately in order to ensure effective shift operations
- Follow all food safety, cash handling and operations procedures and policies
- Coordinate and participate off site program customer visits and deliveries
Requirements:
- Must be 18 years of age
- Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from week-to-week
- Ability to manage others required
- High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred
- Computer skills including some Microsoft software and register skills
- Must be able to lift 30-40 lbs regularly throughout shifts
- Ability to stand, bend, reach and scoop through-out assigned shift
- Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
Salary : $20