Team Member

A Team Member is responsible for delivering an excellent guest experience while preparing and serving the store's products to brand standard. Team Members are the face of the store — they take orders, make products, and make sure every guest leaves happy. They are responsible for maintaining a clean, safe, and welcoming environment and for supporting the team so shifts run smoothly.

Typical duties include:

• Greeting guests warmly, taking accurate orders, and providing fast, friendly service on every transaction.
• Preparing and serving food and beverages to brand recipe, portioning, and presentation standards.
• Operating the point-of-sale (POS) system, handling cash and card payments accurately, and following proper cash-handling procedures.
• Keeping the store clean and sanitary throughout the shift — work stations, dining/counter areas, restrooms, and equipment — not just at closing.
• Following all food safety and handling standards, including proper storage, temperature, and hygiene practices.
• Restocking product, supplies, and ingredients as needed and helping with deliveries and inventory when asked.
• Fulfilling in-store, delivery, and catering orders (DoorDash, Grubhub, Uber Eats, ezCater) accurately and on time.
• Working as part of the team to keep the floor moving during rushes and supporting fellow Team Members and Shift Managers.
• Following all store policies, including the greeting protocol, idle-time expectations, and uniform/appearance standards.

• No prior experience required; previous customer service, food service, or retail experience is a plus.
• Must be at least 16 years old (or as required by applicable labor laws; some positions or hours may require 18 ).
• Able to follow directions, learn recipes and procedures quickly, and take feedback from Shift Managers and the GM.
• Friendly, guest-focused attitude with clear, courteous communication.
• Reliable and punctual, with availability that may include evenings, weekends, and holidays based on store/mall operating hours.
• Able to work as part of a team in a fast-paced environment and stay composed during busy periods.
• Basic math and comfort operating a POS/register and handling cash.
• Willing to obtain a food handler certification if required by state or local law.
• Physically able to stand and move for the length of a shift, lift up to 25–50 lbs, and work around kitchen equipment, heat, and cold storage with frequent bending, reaching, and repetitive motion.