What are the responsibilities and job description for the Customer Service Representative position at Jamaica Bearings Group (JBG)?
Title: Customer Service Representative
Department: Government
Location: New Hyde Park, NY
About Us
For more than 100 years, Jamaica Bearings Group (JBG) has built a reputation as a trusted partner in the aerospace, defense, industrial, and rail markets. As a family-owned business, we pride ourselves on combining tradition with innovation, delivering high-quality solutions while building long-standing relationships with our customers, suppliers, and employees.
Position Summary
Join our dynamic team in a full-time, in-office role where your expertise will make a real impact! As a key customer-facing professional, you will prepare and submit quotations to government and third-party clients, guiding negotiations with confidence. You’ll collaborate daily with customers, suppliers, and internal team members to ensure pricing is accurate and proposals are compliant—bringing precision, professionalism, and teamwork to every interaction. This role thrives on in-person collaboration, and being in our New Hyde Park office 5 days a week is essential to building strong relationships and driving results.
Key Responsibilities
- Address customers’ requirements from phone, fax, mail, or EDI communications
- Prepare & submit quotations to customers
- Prepare cost and pricing data, Negotiate price
- Review and negotiate Contract terms and conditions
- Review & process customers’ orders ensuring accuracy for data entry
- Expedite critical orders
- Source stock for critical requirements
- Review & action customer open orders
- Interchange parts
- Obtain certifications or test reports when necessary
- Initiate customer return process
- Assist accounting with customer payment issues when required
- Advise customers of order progress, deliveries, discrepancies, quality
- Completes all other assignments that may be required by the company
Qualifications & Experience
- Legal resident of USA
- 2-year college or technical school degree, 4 year preferred (or equivalent experience)
- Proficient in English, other languages a plus
- Expert in Microsoft Office applications-Outlook, Excel, One Note, and Word
- High school math or better
- Excellent vision, corrected and or uncorrected
Preferred
- AS400 proficient-Bosanova (preferred)
Core Competencies
- Communication-written, oral, phone, computer, internet
- Computer literate
- Ability to use normal and standard office equipment-fax, copier, phone Basic understanding of economics and business operations
- E-Mail etiquette
- Ability to read and understand multivariable charts and technical drawings
- Understand product application
- Analytical and acute problem-solving capabilities
- Ability to work in a team environment as well as independently
- Excellent sense of customer service
- Respect and empathy for other people
- Ability to listen and reason
- Ability to focus on tasks and be effective in pressure situations
- Goal oriented
- Negotiation
- Organized and detail oriented
What We Offer
- Comprehensive medical, including a company sponsored option for the employee and dependents, dental, and vision plans
- Life insurance with the option to buy additional insurance for the employee, spouse, and children
- 401K retirement plan with a company match and a company funded pension plan
- Paid time off
- Paid company holidays
- Tuition reimbursement
Commitment to Diversity, Equity & Inclusion
At Jamaica Bearings Group, we are committed to building a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds, experiences, and perspectives, and we are dedicated to ensuring that every team member can thrive. If you require accommodation during the application or interview process, please let us know.
How to Apply
To apply, please submit your resume and a brief cover letter outlining your experience and interest in the role via hrdept@jamaicabearings.com.