What are the responsibilities and job description for the Order Desk - RMA/Parts Support position at Jam?
JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!
Schedule: MON-FRI (8:30 AM – 5:30 PM)
Duties and Responsibilities
- Duties and responsibilities may include but are not limited to the following:
- Handling product returns.
- Distributing RMAs (Return Merchandise Authorizations).
- Performs put away of merchandise and parts.
- Identify inventory discrepancies in Service Stock.
- Safely operate an order picker, reach truck, sit down counterbalance, or powered pallet jack.
- Accurately receive, transfer, and check UPC labeled inventory using an RF scan-gun.
- Assist in parts department support, receiving, and picking.
Skills and Specifications
- Proficiency with Microsoft Office Applications.
- Excellent communication skills (written/verbal) and interpersonal skills.
- Demonstrated organizational ability and follow-through.
- Demonstrated ability to work in a fast-paced, dynamic environment.
- Demonstrated ability to work harmoniously in a team as well as autonomously.
- Strong attention to detail.
- Excellent customer service skills.
- Strong sense of urgency.
- Must be able to lift at least 50 lbs without assistance using proper lifting techniques and/or with the assistance of a pallet jack.
- Must be able to stand and walk for extended periods of time.
- Must be able to work overtime as needed.
Education and Qualifications
- Minimum of a GED or High School Diploma, though an Associate’s degree would be considered an asset.
- Must have intermediate computer skills and be familiar with RF scan-guns.
- Minimum of 3 years of relevant work experience, specifically dealing with returns and RMAs.
- Minimum of 1 year forklift experience required; certification preferred.
Why Join Us
Ready to join our team? Here’s why …
- Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
- Wellness Incentive Program and Employee Assistance Program
- RRSP / 401(k) matching program
- Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
- A casual, fun, and collaborative work environment
- Lively social calendar—there’s always something for everyone
- Generous employee discounts on our products
- Ongoing learning and development opportunities
- The chance to work alongside a highly talented, high-performing team
Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.
We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.
Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.