Key Hourly Manager

Jakes in Flower Mound, TX is hiring!

$18-$21/hr

We are looking for a full-service Key Hourly Manager!

Come join the fastest growing restaurant group in North Texas! We are culture driven and wake up every morning hungry to Make A Difference in people's lives.

With 5 concepts and several 2026 new store openings, we offer a growth potential you can't find anywhere else.

We are looking for leaders that are passionate about growth, customer service and investing in your relationships with your team. To us, every employee's development is just as important as yours.

Whether you have a full service, fine dining or fast casual background, we have a concept for you.

GENERAL PURPOSE OF THE JOB

The Key Manager supports the management team by ensuring smooth day-to-day operations during assigned shifts. This role focuses on executing opening and closing procedures, supervising hourly employees, delivering excellent guest service, and maintaining operational standards. The Key Manager upholds the Jakes Brand Promise by creating a welcoming environment for guests while supporting the team through leadership, organization, and accountability.

ESSENTIAL DUTIES AND RESPOSIBILITIES

1.) Open and close the restaurant according to company procedures, including securing the building, completing required checklists, and ensuring readiness for service.
2.) Lead shifts by directing hourly employees and ensuring smooth execution of service standards.
3.) Ensure guests are promptly welcomed and receive friendly, attentive service throughout their visit.
4.) Support FOH and BOH teams by maintaining pace, communication, and teamwork during service.
5.) Monitor food quality, ticket times, cleanliness, and presentation standards.
6.) Assist with cash handling duties as assigned, including drawers, shift checkouts, and tip distribution, following company procedures.
7.) Communicate operational issues, employee concerns, and guest feedback to the General Manager or Manager on Duty.
8.) Reinforce company policies, safety standards, and service expectations.
9.) Maintain cleanliness and organization throughout the restaurant, including dining room, restrooms, kitchen areas, and service stations.
10.) Assist with training new hires by modeling proper procedures and service behaviors.
11.) Help ensure all food safety, sanitation, and alcohol service standards are followed.
12.) Create a positive, respectful, and professional work environment.
13.) Set a strong example by maintaining professional appearance, attitude, and conduct at all times.
14.) Be available to step into service roles when needed to support the team.

EDUACATION and/or EXPERIENCE

Previous restaurant or hospitality experience required. Leadership or shift-lead experience preferred.

LANGUAGE SKILLS

Ability to effectively communicate in the English language. Spanish communication skills are helpful.

REASONING ABILITY

Ability to follow multi-step procedures, prioritize tasks, and respond calmly to changing conditions during service.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must attend orientation and complete required training prior to working independently. Must obtain and maintain all required food safety and alcohol service certifications as required by local or state regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made.
The Key Manager is regularly required to stand and walk for extended periods, use hands to handle or carry items, and occasionally lift up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. The Key Manager may be exposed to kitchen fumes, wet or humid conditions, cleaning chemicals, and a loud environment during peak hours.

Pay: $18.00 - $21.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Application Question(s):

• How many years of full-service restaurant experience do you have?
• Have you ever interviewed for a MAD Concepts restaurant before? (Jake's Burgers or Tacos & Avocados)
• Do you have a personal vehicle to commute to and from work?
• How much are you looking to make an hour?

Language:

• Spanish (Preferred)

License/Certification:

• Food Handler Certification (Required)
• TABC Certification (Required)
• Driver's License (Required)

Ability to Commute:

• Flower Mound, TX 75028 (Required)

Work Location: In person

Salary : $18 - $21