What are the responsibilities and job description for the Front of House Manager Chicago position at Jaizai Investment Inc?
FOH Manager — Chicago, IL
The Whitaker Group
About the role
The Whitaker Group is seeking an experienced Front of House Manager to lead daily operations at our full-service restaurant in Chicago, IL. This is a hands-on leadership role for a hospitality professional who thrives in an elevated, guest-first environment and is equally comfortable managing financials as developing a high-performing team.
Responsibilities
• Oversee all FOH operations across dining room, bar, and event spaces
• Partner closely with BOH leadership to ensure seamless, consistent service
• Own P&L reporting, labor management, and cost controls
• Lead inventory processes and vendor coordination
• Hire, train, schedule, and develop FOH team members
• Drive guest satisfaction and resolve escalated issues with professionalism
• Execute private events and programmed experiences (buyouts, tastings, special programming)
• Uphold brand standards and company policies across all touchpoints
• Maintain food safety compliance and ensure team adherence to health standards
Qualifications — required
• Bachelor's degree in Business, Hospitality Management, or related field
• 5 years of progressive FOH experience in full-service restaurants
• Demonstrated experience in a management or supervisory role
• Working knowledge of P&L management and inventory systems
• Proven ability to collaborate with kitchen and BOH leadership
• Current ServSafe Manager Certification (ANSI-accredited)
• Valid food handler / food manager permit required for Chicago, IL
Certification note
Chicago requires a City of Chicago Food Service Sanitation Manager Certificate in addition to ServSafe. Candidate must hold both a current ServSafe Manager Certification and a valid Chicago Food Service Sanitation Manager Certificate.
Qualifications — preferred
• Experience planning and executing private events or programmed experiences
• Background in upscale or fine-casual dining environments
• Multi-unit or new opening experience
• TIPS or equivalent alcohol service certification
Compensation
Competitive salary commensurate with experience. Benefits package, quarterly bonus eligibility, and growth opportunities within The Whitaker Group's expanding F&B portfolio.
The Whitaker Group is an equal opportunity employer.