Ecommerce Account Manager

“Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow.” – NK Chaudhary, founder

Jaipur Living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings.

What we do for our team members:

• Comprehensive Benefits: Company Paid Holidays, PTO, Parental Involvement Leave, Maternity/Paternity Leave, EAP, No Cost Employee Medical Plan, Vision, Dental, and Company Paid Life Insurance. We also include a match on retirement (401K/Roth).
• Career Development: We're committed to providing growth for career development within the company, supporting our team members' aspirations with a well-defined succession plan that includes a variety of training and development opportunities.
• Pet-Friendly Workplace: We welcome your furry friends! Our 'Bring Your Dogs to Work' policy creates a pet-friendly atmosphere, allowing our team members to enjoy the companionship of their dogs during the workday.
• Wellness Support: Not only do we support an active lifestyle with our on-site basketball court and yoga studio, but we host quarterly mental health events to assist in creating a well-rounded work-life harmony for our team members.
• Sustainability Efforts: Reuse, Renew, and Refresh by joining our Green Team! Responsible for harvesting from the organic community garden, donating goods to local pet shelters and schools, creating educational workshops, leading nature walks, and much more, they promote well-being through sustainable practices.

Our Values

Empowerment • Inclusiveness • Responsibility • Progressive

Learn more about our company story here: https://www.jaipurliving.com/the-jaipur-living-story

The Jaipur Rugs Foundation

Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful.

Learn more about the Jaipur Rugs Foundation here: https://www.jaipurrugs.org/

Overview

As an Ecommerce Account Manager, you will be responsible for managing multiple facets of our ecommerce business, including customer relationships, promotions, product content, supply chain operations, pricing strategy, marketing, and merchandising. You will partner closely with key customers to drive growth. Self-motivation, good judgment, ability to influence, analytical talent, and exceptional communication are essential to succeed in this role.

Essential Duties & Responsibilities:

Communication & Relationship Management

• Act as the primary point of contact for assigned accounts, addressing inquiries and resolving issues efficiently.
• Build and maintain working relationships with day-to-day contacts at partner organizations.
• Gather feedback from partners and communicate insights to the team to help strengthen account relationships.
• Create actionable plans to enhance business relationships.
• Proactively identify account needs and opportunities to enhance customer satisfaction.

Promotion, Pricing, & Product Content

• Responsible for communication regarding promotions, pricing, and product content.
• Manage content, pricing, and promotional strategy for your account(s) while working across multiple teams to ensure quality, timeliness, and effectiveness.
• Monitor the execution of promotional campaigns and report on their effectiveness.
• Coordinate cross-functionally with marketing, merchandising, and logistics teams to ensure timely product updates.

Analysis & Strategy

• Analyze sales data, performance reports, and KPIs to assess account health and identify growth opportunities.
• Analyze reports and merchandising data to assess account performance.
• Identify trends, insights, and opportunities for growth.
• Conduct regular sales and activity analysis to determine the performance of the customer portfolio and identify areas for improvement to meet/exceed targets.
• Stay informed on competitor activity and market trends, sharing relevant observations with the team.
• Use insights to inform account strategies and product offerings.

Operational Management

• Oversee product listings on online marketplaces, ensuring accuracy and completeness.
• Troubleshoot issues related to product data and listings.
• Work closely with internal teams (e.g., marketing, logistics) to align strategies and drive account performance.
• Stay informed about industry trends, competitor activities, and market conditions.
• Demonstrate strong time management and decision-making skills with an ability to prioritize high-impact initiatives.
• Track partner compliance with operational guidelines and maintain up-to-date records of account activities.

Skills & Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Bachelor’s degree in Business, Marketing, or related field
• 2 to 4 years in e-commerce account management or related field
• Experience with online marketplaces (e.g., Amazon, Wayfair) is preferred.
• Familiarity with managing relationships for a manufacturer or distributor.
• Familiarity with 1P and/or 3P marketplace selling models is a plus; 3P experience preferred.
• Strong analytical ability and experience manipulating data in Microsoft Excel.
• Strong verbal and written communication skills to engage with partners and internal teams.
• Organizational abilities to manage multiple accounts and prioritize tasks effectively.
• Ability to seamlessly work across functional and organizational boundaries, and reputation for influencing others and earning trust across levels and organizations.
• Proven negotiating skills, influencing abilities, and relationship management experience.
• Self-starter with the ability to work independently and collaboratively.

Physical Requirements:

• Remaining in a seated position for long periods of time
• Standing is to remain on one’s feet in an upright position without moving about
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period
• Lifting and transporting items that could weight up to 25 pounds
• Entering text or data into a computer by means of a traditional keyboard
• Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly
• The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone
• Clarity of vision to see computer screens and workspace

Employment at Jaipur Living is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.