What are the responsibilities and job description for the Service Concierge position at Jaguar McLaren Aston Martin Palm Beach?
Jaguar Palm Beach is looking for a Service Concierge to join our ever-growing teaml
The concierge is the single point of contact for clients to address sales and service inquiries and concerns. We are looking for someone with a positive attitude that takes pleasure in working with customers.
Starting pay at $17/hour with rich benefits such as Medical, Dental, Vision, Life Insurance, and 401(k) [4% employer match] and much more!
Qualifications:- Level of client service with focus on building relationship of trust, empathy, and enthusiasm with each owner
- Responsible for handling inbound client calls regarding sales and service inquiries or concerns in
- Act as a liaison between clients and dealerships, providing excellent service to all parties by building rapport and anticipating requests and questions.
- Return all voice mail and email messages promptly, and follow-up with clients and dealers at the time expected.
- Be understanding of the client's communication preferences, style, and time.
- Responsible for following up on issues or concerns to the point of escalation or resolution.
- Must be able to interact with all internal and external departments and contacts.
- May require evening and weekend working hours.
- Back up cashier
- Additional duties as assigned.
DFWP/EOE
Requirements
- At least 1 year of concierge/ receptionist/some cashier experience.
- Customer service experience
Salary : $17