What are the responsibilities and job description for the Customer Service Business Development Senior Specialist (Revenue) position at Jaguar Land Rover?
POSITION : Customer Service Business Development Senior Specialist (Revenue)
LOCATION : Mahwah, NJ
RECRUITMENT SALARY RANGE : $92,000 - $115,000
This role is not eligible for Visa Sponsorship.
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.
Creating Experiences that Customers Love, for Life. This is the singular purpose of Jaguar Land Rover (JLR) and is built around a focus to always put the customer first.
You will be responsible for the roll-out of the Retailer Integrated Service Experience, the Proactive Care program, incremental parts revenue through the multipoint inspection process, and retailer standards for the Customer Experience & Commercial Revenue function.
WHAT TO EXPECT :
In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it's a challenge that will help your career grow within an iconic organization. Here's what to expect :
Business lead for the development and deployment of the Retailer Integrated Service Experience (RISE) :
- Become the local subject matter expert for the RISE application
- Act as liaison between all stakeholders to ensure content is business and retailer relevant and system is launched on time
- Responsible for internal and external communication (user guides, learnings, best practice)
- Support setting up action plans with Field Team to address gaps in performance
- Responsible for future business enhancements to the RISE application
Business lead for the "Manage of your behalf" / Proactive Care program
Drive incremental parts revenue through the retailer multipoint inspection process (MPI)
Functional lead for Retailer Standards
Business office lead for Customer Experience & Commercial Revenue
Perform other duties as required
WHAT YOU WILL NEED :
Along with your ambition to achieve the exceptional, there are several skills that you'll need to have to help you succeed here, including :
Schedule : Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)
SO WHY US?
Thank you for your interest in working for us, we love it here and think you will too!
Please note that if you elect to apply for a role in another country and are successful you would need to be hired as an external candidate on local terms and conditions rather than transferring on your existing terms.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.
WEAREJLR
WEAREJLR
At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.
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OUR RECRUITMENT PROCESS
Find out what to expect at each stage of the process along with some hints and tips.
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INSIDE JLR
Find out more about working here in our JLR Life Blog :
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WHAT WE OFFER
We look after our employees by offering a host of benefits and investing in their talent through award-winning training
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Salary : $92,000 - $115,000
