What are the responsibilities and job description for the Customer Service Representative position at JAG Mobile Solutions Inc?
Customer Service Representative
JAG Mobile Solutions
Do you enjoy helping people, solving problems, and being part of a fast-paced team? We’re looking for a Customer Service Representative to join our growing company. In this role, you’ll serve as a key point of contact for customers while helping deliver an exceptional customer experience from start to finish.
What You’ll Do:
- Maintain strong working relationships and communication directly with the customers and inter-company personnel to confirm production/shipping schedules and ensure on-time deliveries
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
- Closes new accounts by answering telephone, and e-mail inquiries; verifying and entering information.
- Occasional travel for trade shows
- Complete special projects and administrative duties as requested
- Support all other duties as required
What We’re Looking For:
- 2-3 years Sales, Customer Service or Sales Coordinator experience in B2B sales
- Solid interpersonal and negotiation skills
- Strong written and oral communications skills
- Strong problem-solving skills for resolving complaints
- Proficient in Microsoft Office, Excel, Word, and Outlook
- Bilingual or Multilingual is a plus
Why Join Us?
- Schedule: 8:30 AM – 5:00 PM
- Competitive compensation
- Medical, Dental, and Vision insurance
- 401(k) matching
- Disability Insurance
- Paid-Time Off
- Flexible spending account
- Be part of a unique and essential industry that supports major events and critical needs
- Work with a team that values reliability, teamwork, and innovation
- Hands-on role where no two days are the same
- Full-time stable position
- Supportive team environment
- Opportunities for growth and advancement
If you’re dependable, customer-focused, and ready to grow with a dynamic manufacturing team, we’d love to hear from you! Apply today and join the adventure.
JAG Mobile Solutions Inc, located in Howe, Indiana is a superior supplier for the specialty trailer consumer. With upscale products ranging from restroom and shower trailers to mobile locker rooms, kitchens and more, JAG is making its mark on the specialty trailer industry by providing exceptional quality combined with expert workmanship and superior customer service. This commitment to quality not quantity is a departure from the industry’s typical mode of operation.
The JAG management group has extensive experience in designing, manufacturing and distributing various types of specialty trailers. The common thread throughout all of our employees is a commitment to total customer satisfaction.
JAG is working closely with some of the premier consumers in the business to meet their individual needs, bringing them fresh solutions to their unique situations. These solutions are based on personal relationships formed with high ethical and moral standards. Our employees strive to provide our customers with the best possible products, information and support available in today's marketplace.
We welcome the opportunity to meet with you in person either at our Howe Indiana facility or at yours. Our 90,000 square foot facility boasts an open door policy and we welcome all visitors to see what makes JAG Mobile Solutions different.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Job Type: fulltime
Education: High school degree
Work location: On-site