ServiceNow TPM for Marketing - US

ServiceNow TPM for Marketing - US1

Role Overview

We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed to

complement the work of existing TPMs — enabling faster product planning, execution, and delivery. While the

existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide

hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.

Key Responsibilities

 Platform Solutioning & Support

• Perform L1 and L2 solutioning on the ServiceNow platform.
• Collaborate with architects and designers to refine requirements and validate feasibility.
  
  

 Requirements & Story Management

• Break down PRDs into detailed user stories.
• Manage backlog, maintain story hygiene, and ensure stories are test-ready.
• Track delivery status and follow up with engineers to ensure on-time execution.
  
  

 Execution & Delivery Support

• Drive UAT testing, validate outcomes, and close development tasks.
• Provide structured reporting on progress, risks, and blockers.
  
  

 Hypercare & Incident Management

• Support post-go-live stabilization during the hypercare period.
• Triage incidents, track resolution, and report on hypercare performance.
  
  

 Collaboration with Core TPMs

• Complement existing TPMs by focusing on execution and delivery, while they drive strategy and
  
  

business alignment.

• Ensure smooth handoffs and visibility across all levels of product management.
  
  

Required Skills & Experience

 Hands-on knowledge of the ServiceNow platform with ability to solution requirements.

 Experience translating business requirements / PRDs into detailed user stories.

 Strong backlog management, story hygiene, and execution-tracking skills.

 Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).

 Strong communication and reporting skills, with ability to simplify complex topics.

 Exposure to hypercare, incident triage, and post-go-live support.

Preferred Qualifications

 4–7 years of TPM or equivalent experience in SaaS / enterprise platforms.

 Experience with Customer Success, CSP, or related ServiceNow modules.

 Ability to operate in fast-paced, cross-functional environments with global teams.