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Incident Management Manager

Jade Global
Irving, TX Full Time
POSTED ON 9/30/2025
AVAILABLE BEFORE 10/29/2025
Incident Management Manager1

Experience - 12 - 15 years

  • Monitor SLA compliance & aged incident backlog.
  • Ensure incidents are classified/categorized correctly.
  • Oversight of incident dashboards & reporting (daily/weekly/monthly).
  • Proactively follow up with teams on key metrics such as aged incidents and breached SLAs to ensure timely resolution.
  • Drive continual improvement (CSI)
  • Conduct audits (process adherence, escalations, accuracy of categorization).
  • Governance reviews with stakeholders.
  • Must be CSA certified

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