What are the responsibilities and job description for the Sr Business Analyst position at Jade Global Inc.?
Sr Business Analyst
locations
North Wales, PA
time type
Full time
posted on
Posted 30+ Days Ago
job requisition id
R-104677
Sr Business Analyst1
Key Responsibilities
Act as a primary liaison between business users and technical teams for Salesforce Sales Cloud and Service Cloud initiatives
Lead requirement gathering sessions, stakeholder interviews, and discovery workshops
Analyze and document business processes, system flows, and functional requirements
Translate business requirements into:
User stories
Functional specifications
Process diagrams (as-is / to-be)
Provide functional expertise across:
Leads, Accounts, Contacts, Opportunities
Case Management, Omni-Channel, Service Console
Entitlements, SLAs, Knowledge, Email-to-Case
Support solution design leveraging Salesforce out-of-the-box capabilities
Work closely with architects and developers to ensure functional accuracy and feasibility
Participate in UAT planning, execution, and defect triage
Assist with data migration, integrations, and reporting requirements
Support release planning, change management, and production deployments
Create and maintain documentation such as:
BRDs / FRDs
User stories
Solution design inputs
Training and user guides
Required Skills & Qualifications
Salesforce Expertise
Strong hands-on experience with Salesforce Sales Cloud and Service Cloud
Deep understanding of:
Sales lifecycle and CRM processes
Service workflows and customer support processes
Experience with Salesforce configuration concepts:
Objects, fields, validation rules
Flows, page layouts, record types
Reports and dashboards
Business Analysis Skills
Proven experience as a Business Systems Analyst in Salesforce implementations
Strong analytical and problem-solving skills
Ability to manage multiple stakeholders and priorities
Experience working in Agile / Scrum environments
Communication & Collaboration
Excellent verbal and written communication skills
Ability to present solutions clearly to both business and technical audiences
Strong documentation and storytelling skills
Nice to Have
Experience with Salesforce integrations (REST/SOAP, MuleSoft, middleware)
Exposure to Experience Cloud or Digital Engagement
Salesforce certifications (Admin, Service Cloud Consultant, Sales Cloud Consultant)
Experience in large-scale or multi-org Salesforce implementations