What are the responsibilities and job description for the Order Approval Specialist position at Jacuzzi Group?
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 12 successful locations launched nationwide in under 4 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.
Jacuzzi Bath Remodel is currently seeking a highly skilled Order Approval Specialist to help with our day-to-day operations. The Order Approval Specialist is responsible for reviewing sold projects to ensure scope, materials, measurements, and required documentation are complete and accurate for installation readiness. This role validates the project and scope of work prior to ERP Sales Order creation.
The Order Approval Specialist serves as the primary quality gate for project accuracy, ensuring all project details are correct, clearly documented, and ready for downstream ERP and financial processing.
This position will be an office based in our Phoenix, AZ location
Responsibilities of Order Approval Specialist:
- Reviewing sold remodeling projects (bath and shower systems) for scope of work aligns with contracts, measurements, and design details.
- Generating sales orders with precise accuracy to ensure proper materials are ordered.
- Data entry of pre-net projects into ERP system (LN/Infor)
- Email correspondence with internal stakeholders to provide status updates
- Identify missing, incorrect, or conflicting scope information prior to approval
Material & Installation Readiness
- Create and validate complete material lists required for project installation.
- Verify project configuration supports accurate and efficient installation execution.
- Identify material deficiencies where required materials for proper installation were not included in the original sale.
- Document and communicate material deficiencies that may require sales correction and may impact designer commission.
Issue Identification, Task Management & Resolution
- Identify scope discrepancies, measurement concerns, documentation gaps, and material deficiencies.
- Ensure required follow-up actions are clearly assigned, documented, and completed before project approval.
- Communicate with Sales Managers, Designers, and internal partners to resolve identified issues.
- Place projects on hold when required and actively manage outstanding tasks to closure.
- Escalate complex, unclear, or out-of-parameter issues to the Supervisor.
Approval & Handoff
- Approve projects from a scope and material readiness perspective when required standards are met.
- Ensure approved projects are fully documented and ready for handoff to the ERP Entry Specialist.
- Provide clear notes and documentation to support accurate ERP entry and financial processing.
Queue Management & Timeliness
- Manage assigned workload and task queue to meet daily and weekly SLA expectations.
- Prioritize work and follow-ups to support installation timelines and revenue flow.
- Balance accuracy and productivity to minimize rework and downstream corrections.
Process Compliance & Continuous Improvement
- Follow centralized approval standards, workflows, and review checklists.
- Apply feedback to reduce repeat errors and upstream defects.
- Participate in training, process updates, and continuous improvement initiatives.
Requirements of Order Approval Specialist:
- 2 years in a fast paced, attention to detail, administrative role.
- Must have knowledge of construction industry; construction materials, reading drawings and schematics and taking proper dimensions.
- Ability to learn software quickly; experience with ERP/ MRP preferred
Schedule:
- Monday to Friday, Day Shift
Compensation:
- $25.00 per hour based on experience
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Salary : $25