What are the responsibilities and job description for the Account Specialist - Customer Service Representative position at Jacuzzi Group?
At Jacuzzi Group, we're not just about creating luxury home products; we're about enhancing the lives of our customers through unparalleled service and support. As a Customer Service (Account Specialist), you'll be the heartbeat of our organization, connecting directly with customers (our Spa Dealer network) to ensure they have the best experience possible with our products. Your contributions will help us maintain our reputation as the premier manufacturer of home wellness solutions.
Responsibilities of a Customer Service (Account Specialist):
- 3 years of experience in Business to Business Customer Service - responding to the needs of our dealer network in a timely manner.
- Professionally handles high volume of incoming requests, via phone and email, from customers (dealers) and ensure that any issues are resolved both promptly and thoroughly.
- Building strong relationships with our Dealer Network to maintain business and acquire new customers.
- Provide technical assistance in the form of troubleshooting the product via phone and email to resolve any issues the Customer (Dealer) is experiencing. Technical training is provided.
- Process and verify the accuracy of customer orders by utilizing our internal CRM systems and customer purchase orders.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, and educate the customer where applicable.
- Continuously evaluate and identify opportunities to drive process improvements that positively impacts the customer’s experience.
- Initiate required action for response to customer care requests for order changes, including the maintenance of orders.
- Collaborating with various internal departments to ensure that they fulfill all customer requests.
- Resolving complaints and keeping track of all processes that pertain to the customers desires.
- Contribute to the development and maintenance of standards, policies, and procedures regarding customer service.
- Provides back-up support to other group members in the performance of job duties as required.
- Other duties as assigned.
Monday- Friday, 8:30am - 5:00pm EST
On Site in Lake Mary, FL
Compensation is $18.00/hr. - $22.00/hr. depending on experience
What We’re Looking For:
- A genuine passion for customer service with 3 years of Business to Business Customer Service experience.
- Bilingual- Spanish & English preferred.
- Proficiency in handling multiple software applications simultaneously.
- Natural communication skills to connect with people at all levels — from customers to colleagues.
- A reliable team player who thrives in a dynamic environment and adapts to changes with ease.
- Detail-oriented with a flair for following up and ensuring problems are resolved.
- In-Office only.
- Health, Dental, and Vision plans
- 401k program with matching
- Paid vacation and holidays
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Salary : $18 - $22