Gallery Director- Pacific Palisades

About the Company

Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes.

With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners' environment and wellbeing.

About the Role

The Jacques Marie Mage Gallery Director is tasked with driving a culture of excellence by leading and developing a highly motivated team while ensuring an exceptional client experience that reflects the brand’s luxury heritage and craftsmanship. You will represent the Jacques Marie Mage brand story on the sales floor, engaging with clients to deliver personalized, high-touch service. In collaboration with the Retail Director, you will oversee store operations, sales performance, and brand representation, ensuring the gallery meets its business goals while maintaining the highest standards of service and aesthetics.

Responsibilities:

DELIVERY OF PERFORMANCE & KPI’S

• Lead by example to foster growth and development of retail teams to achieve Gallery goals 

• Ensure daily Policy & Procedures and checklists are being adhered to 

• KPI’s: appointment business, conversion, ATV & UPT

• Strategic business analysis supported by weekly and monthly reporting to achieve results

• Client Relationship Management

CLIENT EXPERIENCE

• Drive performance through client experience & CRM 

• Ensure consistent delivery of client experience 

OPERATIONAL EXCELLENCE

• Ensure operational excellence standards are adhered to

• Gallery maintenance and aesthetic is consistently maintained 

• Manage T&A, scheduling, and payroll

• Inventory management and KPIs

TEAM DEVELOPMENT & TRAINING

• Maintain and ignite a positive team culture within the Gallery

• Ensure the team consistently represents JMM as a brand ambassador 

• Exude brand and product knowledge through storytelling

• Identify key areas for improvement and development 

Key Requirements:

• 3-5 years store management experience

• Experience in a luxury environment 

• Proficient in Excel, Powerpoint, Microsoft Word, and Shopify

• Impeccable speaking and communication skills

• Maintains an entrepreneurial spirit and mentorship mentality 

• Ability to work under pressure and multitask

• Experience working in a client based business 

• Optician license is a plus

Equal Opportunity Statement

Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

Our Benefits

Jacques Marie Mage provides a comprehensive and thoughtfully designed benefits package for full-time employees. These offerings reflect our commitment to supporting and valuing our team. 

• Health Coverage: Medical, dental, and vision plans with up to 100% employer contribution and FSA options.

• Retirement Plan: 401(k) with 4% company match after 90 days.

• Life & Disability Insurance: Company-paid life insurance plus optional long-term disability coverage.

• Eyewear Perks: Access to exclusive seasonal product allowances and discounts.

• Employee Assistance Program: 24/7 confidential support services.

• Extra Perks: Pet, auto, and home insurance, commuter benefits, identity theft protection.

• Time Off: Major holidays, birthday off, vacation, sick time, and winter break.

• Community Engagement: Volunteer opportunities through the JMM Stewardship Program.