Lodge Casino - Surveillance Manager

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.

The Lodge Casino is currently in search of a “Surveillance Manager”. We are Colorado's First Choice For Fun not only for our guests, but for our employees too! If you are looking for a fun and exciting atmosphere, now is the perfect time to jump start your career. The Lodge Casino opened its doors in June 1998, in Black Hawk, CO. Our property features more than 52,000 square feet of state-of-the-art gaming space, four delicious restaurants, nearly 900 slot machines, 23 table games, four bars and 50 spacious boutique hotel rooms.

Our employees are supported with a comprehensive benefits program that include the following:

• $200 Referral Bonus
• Tuition Reimbursement
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment
• 48 Hours of Sick Time available immediately and renews annually
• We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
• Employee Assistance Program FREE of charge
• Company paid Life Insurance and AD&D
• Matching 401K program after 90 days
• Employee Meal Discounts
• Free Parking
• Discounted Bus Tickets
• Ongoing learning and development programs
• Work towards your future advancement within the company—most of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

• Develops and manages schedules, performs payroll and timekeeping administrative functions
• Prepares professional, accurate, objective reports and verbally presents information to peer management, property leadership, corporate personnel, regulatory agencies, or law enforcement as appropriate
• Manages projects and meets deadline expectations
• Manages departmental budgets and expenditures
• Prepares and maintains detailed daily reports to property management and corporate personnel
• Prepares and maintains weekly operations reports to Director of Security and Surveillance
• Develops and updates departmental Policies and Procedures (SOP) and ensures the proper documentation and storage of all relevant materials, including posting updates to Schoox.
• Oversees effective recruitment, hiring, training, recognition, coaching, discipline and other personnel related issues
• Maintains and updates onboarding (SIT) training, agent training checklists, and level quizzes/tests and practicals as needed based on changes in operating procedures, gaming regulations, or ICMPs
• Establishes performance objectives and evaluates employee performance; provides feedback in order to ensure that the objectives are met utilizing the performance management system
• Maintains appropriate department staffing, 24/7 surveillance coverage, complete shift handoffs, and timely escalation of significant incidents or operational concerns
• Communicates regularly with property management, as appropriate, on all casino and surveillance department activities and events; directs the flow of activities and communicates with the appropriate Department heads
• Works with the Compliance Department on applicable state, federal, and Gaming regulations and report violations appropriately
• Ensures Surveillance operations comply with applicable Colorado Division of Gaming regulations, ICMPs, company policies, video retention standards, evidence handling expectations, and required reporting procedures
• Keeps up to date on all gaming laws, regulations to include (Internal Compliance Minimum Procedures) ICMP’s
• Establishes and maintains a good working relationship with the Colorado Division of Gaming, local law enforcement agencies and other enforcement agencies
• Establishes and maintains a consistent high standard of customer service within the Casino and actively promotes positive customer and employee relations throughout the department
• Conducts investigations with the utmost professionalism and confidentiality
• Leads or supports investigations involving theft, fraud, policy violations, guest or Team Member incidents, advantage play concerns, suspicious activity, regulatory matters, and other incidents impacting casino operations
• Oversees surveillance-related evidence, records, video archives, digital storage, retrieval requests, and chain-of-custody documentation in accordance with company policy and regulatory requirements
• Testify in court proceedings to include the delivery of any requested reports/video
• Other related duties including but not limited to complying with the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting

Skills, Education and Other Requirements:

• Investigatory skills required
• Knowledge of and ability to perform all job duties and responsibilities as described in Surveillance Shift Manager description
• Working knowledge of Avigilon software and products preferred
• Ability to utilize several different software systems
• Excellent oral and written communication skills required
• Excels in resolving conflicts
• Ability to maintain strict confidentiality
• Knowledge of Microsoft Word software (Excel, Word, PowerPoint...)
• Knowledge of Colorado Gaming regulations
• Prior casino surveillance experience and prior supervisory or management experience preferred
• Knowledge of casino surveillance operations, report writing, investigative practices, video review, evidence handling, and regulatory compliance expectations required
• Must be able to obtain and maintain all gaming licenses, registrations, and work authorization required by law, regulation, or company policy
• Must possess a valid Colorado Gaming Support License
• Identification that establishes identity
• Identification that establishes the right to work in the United States

Don't want to drive to Black Hawk?

Take a look at the casino bus routes at www.casinoshuttle.com and www.aceexpresscoaches.com.

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