What are the responsibilities and job description for the Lodge Casino - Guest Services Kiosk Banker position at JACOBS ENTERTAINMENT INC.?
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.
The Lodge Casino is currently in search of a “Guest Services Kiosk Banker”. We are Colorado's First Choice For Fun not only for our guests, but for our employees too! If you are looking for a fun and exciting atmosphere, now is the perfect time to jump start your career. The Lodge Casino opened its doors in June 1998, in Black Hawk, CO. Our property features more than 52,000 square feet of state-of-the-art gaming space, four delicious restaurants, nearly 900 slot machines, 23 table games, four bars and 50 spacious boutique hotel rooms.
Our employees are supported with a comprehensive benefits program that include the following:
- $1,000 Hiring Bonus
- $200 Referral Bonus
- Tuition Reimbursement
- 7 paid Holidays
- 80 hours of Vacation after 1 year of employment
- 48 Hours of Sick Time available immediately and renews annually
- We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
- Employee Assistance Program FREE of charge
- Company paid Life Insurance and AD&D
- Matching 401K program after 90 days
- Employee Meal Discounts
- Free Parking
- Discounted Bus Tickets
- Ongoing learning and development programs
- Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties:
- Fill and balance KIOSKs, AJMs, CDMs as needed
- Hard balance all KIOSKs, AJMs, CDMs as needed
- Complete emergency drops as needed
- Address KIOSK, AJM, CDM issues such as incomplete dispensing errors, and jams
- Maintain and complete all required paperwork - stay accountable for the monies entrusted to them and comply with all gaming regulations and accounting practices
- Cooperate with the Main Banker/Shift Manager to ensure a smooth flow of business within Guest Services
- Assist Frontline with guests
- Assist Main Banker with Jackpots, Verifying tips, processing dealer tokes, Slot Banks, F&B Banks and revenue
- Perform customer service in a pleasant, acceptable manner to ensure the customer has a pleasant experience and is willing to return to the casino
- Other related duties including but not limited to complying with the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting
Skills, Education and Other Requirements:
- Must have understanding of accounting procedures
- Must be knowledgeable of Gaming Regulations and Internal Control Minimum Procedures (ICMP’s) that affect Cage operations
- Must be familiar with basic computer operations
- Must be fluent in English
- High School Diploma or Equivalent Work Experience
- Previous casino cage experience is preferred
- Must possess a valid Colorado Gaming License
- Identification that establishes identity
- Identification that establishes the right to work in the United States
Don't want to drive to Black Hawk?
Take a look at the casino bus routes at www.casinoshuttle.com and www.aceexpresscoaches.com.
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