What are the responsibilities and job description for the Gold Dust West Reno - Manager On Duty position at JACOBS ENTERTAINMENT INC?
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.
Jacobs Entertainment is currently in search of a “Manager on Duty” for Gold Dust West Reno. The GDW Reno is located in the central downtown gaming district and has been a local’s favorite since 1977. It features the latest and hottest slot machines, full-service bars, and the ever-popular Grille restaurant.
Our employees are supported with a comprehensive benefits program that include the following:
- $200 Referral Bonus
- Tuition Reimbursement
- 7 paid Holidays
- 80 hours of Vacation after 1 year of employment
- We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
- Employee Assistance Program FREE of charge
- Company paid Life Insurance and AD&D
- Matching 401K program after 90 days
- Employee Meal Discounts
- Ongoing learning and development programs
- Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties:
- Observes casino employees during the performance of their duties to ensure a high level of competency, and performance
- Inform the General Manager and department managers of all property activities and personnel issues on a daily basis through various modes of communication. (shift logs, e-mail, voicemail)
- Actively monitor all GDW Reno operations for proper customer service and employee activities
- Communicate and interact with employees and guests in all areas of property operation
- Monitor property interior and exterior for cleanliness, and safety concerns that affect our guests and employees
- Assist in retaining, rewarding, training, and advancing personnel
- Monitor and instruct employees and enforce the adherence of all minimum internal controls and Gaming Regulations
- Develops and recommends changes to Policies and Procedures when necessary and follows through with the application of them
- Assist department managers and supervisors when needed with their daily activities; act as a “final decision maker” if needed when department management is not present
- Work with all departments when situations require elevated customer service
Skills, Education and Other Requirements:
- Must be literate and fluent in English
- Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents
- Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community
- Ability to define problems, collects data, establish facts, and draw valid conclusions
- Registration with the Nevada Gaming Control Board Required
- Performs additional assignments and duties not covered to ensure the continuation of casino operations
- Nevada Alcohol Awareness card
- Identification that establishes identity
- Identification that establishes the right to work in the United States