Front Desk/Case Intake Specialist

We are seeking a professional, personable Front Desk/Case Intake Specialist to serve as the first point of contact for our clients and potential clients. This role is essential to creating a welcoming, organized, and efficient office environment while accurately capturing new client information to support our legal team. This is a full-time hybrid role, located in New Castle, DE. The Front Desk/Case Intake Specialist will be expected to work on-site at least three days each week, with remote work available for the remaining two days in the week following a sixty-day trial period (prior to the end of the trial period, the Front Desk/Case Intake Specialist will need to be on site five days each week).

What You’ll Do

• Greet clients and visitors warmly in person and by phone
• Answer, screen, and direct incoming calls
• Conduct initial client intake screening calls, gathering case details accurately and empathetically
• Enter and maintain client information in case management software
• Schedule consultations and manage attorney calendars as needed
• Prepare intake paperwork and ensure all required documents are collected and filed
• Maintain confidentiality of sensitive client and case information
• Manage front office tasks: mail, supplies, scheduling, and general administrative support
• Communicate professionally with clients who may be experiencing stressful circumstances

Qualifications

• Excellent communication skills for client interactions and collaboration with legal teams
• Excellent organizational skills with the ability to prioritize tasks and maintain attention to detail
• High school diploma required, associates/bachelor’s degree preferred
• Ability to handle sensitive information with discretion
• Experience in personal injury law or related fields is helpful
• Familiarity with medical terminology is helpful
• Proficiency with legal research tools and case management software is advantageous
• Must have good word processing skills
• Ability to work independently, as well as in a team.

Why You’ll Want to Work Here

· 401(k) with company match ( 3%)

· Health insurance – majority of employee’s premium covered by the firm

· Bonus/profit-sharing opportunities

· Three weeks of paid time off, plus a generous holiday schedule

· A firm culture where you are part of something meaningful

Work Location: Hybrid remote in New Castle, DE 19720

Pay: $33,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $33,000 - $40,000