Front Desk Coordinator – Pediatric Therapy

Jacob’s Ladder Pediatric Rehab Center

Front Desk Coordinator

Come join our growing team of Pediatric Professionals. Providing Early Intervention services throughout Northwest Indiana and Out Patient services at our Chesterton location. Jacob’s Ladder Pediatric Rehab Center is looking for a compassionate, organized, and energetic Front Desk Coordinator to join our growing pediatric therapy team.

In this role, you’ll be the first point of contact for families, helping create a welcoming, supportive environment while keeping our clinic running smoothly. If you love working with children, thrive in a fast-paced setting, and take pride in exceptional customer service, this role is for you!

Why Work With Us:

Jacob’s Ladder is committed to:

• the cornerstone of our organization- service to others.
• strong leadership and integrity in our business and the communities we serve.
• encouraging the entrepreneurial spirit of our staff, sharing in the success and value of each individual’s contribution.
• helping each child reach their optimal level of functioning and ultimately their full potential.
• making decisions that support our patients’ welfare, while maintaining the financial responsibility of our organization.

Benefits:

• Medical, vision, and dental benefits
• 401K with company match
• Long term disability
• Continuing education
• Flexible schedule

Purpose of Roles:

For the Front Desk Coordinator position, you will be required to coordinate, facilitate and promote the operations of the Jacob’s Ladder Center clinic

Duties and Responsibilities:

• Greet and assist patients and families with professionalism and warmth
• Manage scheduling, intake, and clinic flow
• Answer phones and handle patient communication (written and verbal)
• Coordinate with clinical and billing teams
• Collect copays and process payments accurately
• Maintain organized documentation and patient records
• Support daily clinic operations and administrative tasks
• Able to learn and competently operate billing/documentation/scheduling software.
• Excellent customer service skills with patients and their families and the insurance providers/3rd party payers.
• Able to communicate well with other staff members so as to maximize job efficiency and minimize staff conflict.
• Able to multi-task job duties in a fast-paced environment
• Demonstrates good time management skills by coordinating daily job duties to meet the needs of the organization.
• Able to accurately file documents/charts on a consistent basis.
• Work with the billing department to facilitate coordination of insurance/third party billing.
• Collect copays and other customer fees as directed by billing supervisor.
• Consistently reconciles collections accurately.
• Must be available to work weekday/evening hours
• Other duties as assigned by supervisor.

Qualifications:

Select qualifications apply to certain positions and are noted below. When not noted, qualification applies to all positions.

Education:

• High school diploma or equivalent.

Experience:

• 1 year of front desk, medical/rehabilitation office, or administrative experience
• Experience with scheduling or EMR/billing systems
• Pediatric or therapy clinic experience

Licenses/Certificates:

• Must have a valid Indiana driver’s license and current auto insurance.

If you are interested in becoming part of the team, email your resume to info@jacobskids.org.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Work Location: In person

Salary : $18 - $22