Senior Manager - Service Development

Brief Description

Under the general direction of the Vice President of Transit Operations, the Senior Manager - Service Development is responsible for data management and analysis, transportation and budgetary modeling, asset management, long-range capital needs planning, and conducting research to support the transit planning activities of the Authority.

Essential Function(s)

• Supervise the development and maintenance of agency databases that support planning activities and assist in evaluating system performance.
• Perform and supervise transportation modeling efforts.
• Use and/or supervise the use of Geographic Information Systems (GIS) to support agency-wide planning.
• Coordinate with Transit Operations in the maintenance and use of key data sources, including the automatic passenger counter program (APCs) and Computer Aided Dispatch/Automated Vehicle Locator (CAD/AVL) systems.
• Develop applications based on agency-generated data to improve transit system performance.
• Manage scheduling of JTA bus operators and vehicles at regular intervals to meet service needs and in compliance with the associated labor agreement.
• Perform market research and surveys, such as transit origin and destination surveys, to support transit operations and system planning.
• Support system planning efforts by evaluating and refining service proposals to ensure financial feasibility and successful implementation.
• Perform quality assurance/quality control on major transportation planning and construction projects.
• Develops, implements, and monitors short and long-term projects, plans, goals and objectives focused on achieving the authority’s mission, strategic plan, and Board priorities.
• Provides direction to and manages the work of consultants and project team to ensure quality products or services are delivered on schedule and within budget.
• Establishes and maintains cooperative relationships with representatives of the community, government agencies and public officials, customers, and public interest groups.
• Conducts special studies involving research and analysis of complex and sensitive information; develops recommendations and alternative solutions and implements initiatives.
• Manage one or more special projects awarded to the authority; conduct research; review, evaluate and analyze statistical data, proposals and administrative reports; prepare summaries, narrative analyses and recommendations. Facilitate, coordinate and fulfill project challenges.
• Provide technical expertise, assistance, information, and advice as appropriate to project administrators, project teams and team members; update technical knowledge.
• Research existing, new and proposed legislation affecting specific project operations; interpret legislative updates and inform appropriate project administrators and team members of changes in legal requirements; identify necessary updating policies and procedures.
• Coordinate and ensure mandates and other requirements are prepared and disseminated as warranted; distribute project deliverables on time, within budget and at the required level of quality; evaluate project outcomes as established in the project plan.
• Monitors project progress, drafting and distributing periodic progress reports for leadership and stakeholders.
• This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice, as deemed necessary by management.
  
  

Minimum Qualifications

Bachelor's degree from an accredited college or university.

Three (3) years of progressively responsible transportation planning experience, with two (2) years of supervisory or management experience.

Preferred Qualifications

• Master's degree in planning or related field
  
  

Knowledge, Skills, And Abilities

• Actively demonstrate JTA’s Elements of a Leader, including being engaged, courageous, a good communicator, empathetic, a critical thinker, a team player, a strategic thinker, customer-focused, a change agent/innovative, inspirational/high energy, accountable, and having integrity.
• Advanced knowledge and experience with Geographic Information Systems (GIS) support transportation planning, including ArcGIS Desktop, Server, and ArcGIS Online as well as development of Collector and Survey 123 applications.
• Knowledge of transit service development initiatives and performance tracking techniques.
• Knowledge of planning practices, public policy and transportation programs relating to transportation planning projects. Knowledge of transportation modeling techniques and the use of modeling software.
• Knowledge of principles of management, supervision, training, and performance evaluation. Familiarity with labor relations and labor agreements.
• Proficient with Microsoft Office Suite, including advanced functions in Microsoft Excel and Word.
• Effective communication skills, both orally and in writing, with employees of all levels within an organization. Ability to analyze data and make recommendations based on the data.
• Skill in the development and monitoring of budgets and analysis of manpower needs. Ability to comply with all regulations, policies, work procedures, and instructions.
• Ability to conform to all safety rules and wear/use all appropriate safety equipment.
  
  

Work Environment/Physical Demands

The Senior Manager - Service Development is an in-office position requiring collaboration with colleagues and stakeholders. The incumbent may be required to work extended hours, including nights, weekends, and holidays, to respond to emergencies or to meet operational needs. Physical demands may include keyboarding/typing/using a computer mouse, repetitive motion, and sitting for prolonged periods.

Acknowledgements

This position description in no way states or implies that these are the only duties to be performed. Employees are responsible for completing all mandatory training classes. Employees must also review and comply with all JTA/JTM policies, procedures, and directives. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. All employment offers are contingent upon pre-employment drug testing.

Positions marked as “Safety Sensitive” will be subject to random testing for drug and alcohol used and if any testing is positive, the application for employment will be rejected, or if hired, employment may be terminated. Positions marked as “COOP Essential” may be required to work whenever the Continuity of Operations Plan is activated.