What are the responsibilities and job description for the Greenway Kia at the Avenues - Warranty Admin position at JACKSONVILLE PHILLIPS HWY AUTO ACQUISITIONS INC?
Greenway Kia at the Avenues is hiring in our Service Department for a Warranty Admin.
Warranty Admin: help managing warranty papers and claims. Duties are collaborating with managers and technicians, fulfilling warranty requirements, solving warranty issues, monitoring defective products, maintaining records of customer details, and reporting to warrantors.
Warranty Admin: They organize and help with warranty claims made by the customers. The warranty assistant should have exceptionally high ethical standards.
The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. KIA warranty experience preferred. Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.
Responsibilities:
- Perform research on warranties and prepare customize warranty papers for work.
- Review all warranty claims and administer it with warranty awarded.
- Coordinate with manager and prepare repair order for authorization as per warranty requirement.
- Assist various departments and fulfill all warranty requirements.
- Assist customers with all warranty service and prepare associate documents.
- Evaluate databases and complete all data entry for warranty claims and filings.
- Prepare and maintain all warranty documents according to distributor and manufacturer requirement.
Qualifications:
- High school diploma or GED required
- Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
- Ability to multi task
- Neat, clean, and professional appearance
- Previous customer service or related experience preferred
- Helpful attitude and friendly demeanor
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Highly trustworthy and security conscious
Benefits:
- Competitive Pay
- Employee Purchase and Service Discounts
- Ongoing Training and Education
- Paid Vacation
- Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
- 401(k) Retirement Savings Plan