Patient Financial Rep

Jacksonville Orthopaedic Institute is looking for a Patient Financial Account Representative to join our team at the San Marco office. 

The position is full-time with benefits including medical, dental, vision, life and disability insurance, and 401K retirement plan.

Location: 1325 San Marco Blvd. Jacksonville, FL 32207

Schedule:  Monday- Friday

Essential Duties and Responsibilities

•  Work all accounts receivables over 31 days (or as sort forth by manager).

• Work all medical appeals for major insurance carriers, including Workers Compensation.
• Clearly and accurately document issues and actions taken on patient account.
• Respond professionally and effectively to questions from external sources (patients and insurance carriers) and internal sources (providers and clinic staff).
• Read, interpret and respond to Insurance carrier’s correspondence within a timely manner.
• Ensure compliance with applicable laws, HIPAA regulations and company policies. 
• Perform other duties as assigned.

Position Requirements

•  Prior experience in medical billing required 3 years 

• Knowledge and understanding of billing and coding standards devised by the business, government and the healthcare industry.
• Knowledge of CPT and ICD-10 coding, Commercial, HMO, and Medicare insurance billing.
• Must be well organized and detail oriented.
• Effective communication skills, both written and oral.
• Excellent customer service skills and professional demeanor.
• Computer proficiency.
• High School Diploma or GED required.

Working Conditions 

 Normal office environment. Occasional overtime may be required.

 Physical Demands

Requires sitting and standing associated with a sedentary office environment: 90% Sitting, 5% Walking, 5% Standing.  Manual dexterity sufficient to type and operate a computer and office equipment, and to write legibly.  Vision sufficient to read standard text and data on computer screens and paper forms.  Ability to speak clearly and with the volume required to carry on clear conversations in person and over the phone. Hearing sufficient to carry on clear conversations in person and over the phone.