Member Experience & Operations Associate

POSITION: Member Experience & Operations Associate

The Jacksonville Civic Council, Inc.

Mission: To promote a fiscally responsible, economically vibrant, thriving community that offers opportunity for all its residents.

The Jacksonville Civic Council's vision is to make Jacksonville a Top 50 global city for families, individuals, graduates, and businesses by 2032. We bring together the talents, experience, and influence of Jacksonville's leading business and civic leaders to tackle challenges no single organization can solve alone.

JOB SUMMARY:

The Member Experience & Operations Associate serves as one of the primary ambassadors of the Jacksonville Civic Council. This role is responsible for creating exceptional experiences for members, partners, and community stakeholders while ensuring the day-to-day operations of the organization run seamlessly.

Whether welcoming CEOs into our office, coordinating high-impact member meetings, supporting the executive team, or managing the behind-the-scenes details that make our work successful, this individual plays a critical role in bringing the Civic Council's mission to life.

This is an ideal opportunity for someone who is naturally hospitable, highly organized, and energized by serving others. We are looking for someone who can combine exceptional inter-personal skills with careful attention to operational details and planning.  Someone who is proactive, anticipates needs, and approaches every aspect of the role with professionalism, ownership, and pride. The ideal candidate who strives for world-class quality in whatever they do; who enjoys building relationships, creating memorable experiences, and continuously finding ways to improve how we work.

This is an in-person position requiring regular office presence (typically three to five days per week depending on organizational needs) and flexibility to work occasional evenings and weekends to support member meetings, board meetings, and special events.

DUTIES AND RESPONSIBILITIES:

Member Experience & Hospitality-

• Serve as one of the first points of contact for members, visitors, and community leaders.
• Welcome guests and create a professional, warm, and engaging experience.
• Build positive relationships with more than 100 of Jacksonville's top business and civic leaders.
• Help transform organizational strategy into exceptional member experiences.

Events & Meeting Execution-

• Coordinate logistics for member meetings, board meetings, committee meetings, task forces, and special events.
• Manage venues, catering, vendors, registrations, materials, signage, and event logistics.
• Prepare agendas, slide presentations, scripts, and supporting materials.
• Record and distribute meeting minutes and action items.

Operations, Communication & Organizational Support-

• Maintain member databases, CRM systems, contact lists, and organizational records.
• Develop and maintain Standard Operating Procedures (SOPs) and continuously improve organizational processes.
• Coordinate calendars, travel, appointments, and meeting schedules for staff and organizational leadership.
• Manage office operations, including supplies, equipment, and general administrative support.
• Answer phones, manage correspondence, and respond to administrative inquiries.
• Process incoming checks, assist with invoicing, and provide operational and financial administrative support.
• Maintain and update the Jacksonville Civic Council website.
• Design and update presentations, reports, newsletters, and other organizational communications.
• Prepare meeting briefs, research summaries, and background materials for staff and leadership.

Innovation & Continuous Improvement-

• Explore and implement AI and technology solutions that improve organizational effectiveness and member experience.
• Take ownership of creating an organized, welcoming, and high-performing workplace.
• Perform other duties as assigned.

QUALIFICATIONS: 

Required

• Bachelor's degree or equivalent professional experience.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Proficiency with Microsoft Office and Google Workspace.

Preferred

• Experience coordinating meetings or events.
• Experience with Canva, presentation design, or website updates.
• Experience supporting executives or working with boards of directors.

Benefits

• Competitive salary based on qualifications and experience
• Health, dental, vision, and life insurance
• Employer retirement contribution
• Paid vacation, sick leave, and holidays
• Professional development opportunities
• Meaningful work that helps shape the future of Jacksonville

To Apply: Please submit your resume, cover letter, and salary expectations as PDF documents to alex@jaxciviccouncil.com. Applications that do not include all requested materials or are submitted in a format other than PDF will not be considered.