What are the responsibilities and job description for the Rental Ski & Snowboard Technician / Retail Sales Associate position at Jacksons Base Camp?
Job Summary
The Rental Ski Technician / Retail Sales Associate is responsible for helping guest select equipment, set bindings, and return rental ski equipment safely and efficiently while also supporting retail sales on the shop floor. This role is ideal for someone who enjoys working with people, has an interest in skiing or snowboarding who can stay organized in a fast-paced seasonal environment.
Key Responsibilities
- Greet customers promptly and provide friendly, knowledgeable service throughout the rental and shopping experience.
- Fit guests with appropriate rental ski or snowboard equipment, including boots, skis, poles, and helmets based on size, ability level, and conditions.
- Adjust, test, and inspect rental equipment according to shop procedures and applicable safety standards.
- Complete rental forms, waivers, check-outs, returns, and related point-of-sale transactions accurately.
- Maintain an organized rental area, boot room, ski racks, workbench, and customer-facing shop space.
- Assist customers on the retail floor by answering product questions, recommending accessories, and helping guests select items such as goggles, gloves, socks, helmets, and ski essentials.
- Support retail merchandising, restocking, receiving, pricing, and inventory counts as needed.
Qualifications
- Previous customer service, rental shop, retail, outdoor industry, or ski/snowboard experience preferred but not required.
- Basic knowledge of skiing, ski equipment, and mountain conditions is helpful; willingness to learn is essential.
- Strong attention to detail, especially when fitting equipment and completing rental documentation.
- Comfortable using point-of-sale systems, rental software, and basic shop tools after training.
- Ability to communicate clearly with customers of all experience levels, including first-time skiers.
Physical and Schedule Requirements
- Ability to stand/ kneel for extended periods and work in a busy, customer-facing environment.
- Ability to lift, carry, and move ski equipment, boot bins, retail boxes, and other shop items as needed.
- Comfortable working with hand tools and drills.
- Availability to work weekends, holidays, mornings, evenings, and peak winter-season periods.
Ideal Candidate
- Has a positive attitude and the ability to stay calm during high-volume periods.
- Is reliable, punctual, dependable, approachable, and detail oriented.
- Is excited to help customers have a safe and enjoyable day on the mountain.
- Takes pride in keeping rental equipment organized, clean, and ready to use.
- Enjoys learning about ski gear and helping customers understand their equipment.
- Is comfortable stepping onto the retail floor to support sales and customer service when needed.
Pay: $20.00 - $22.00 per hour
Application Question(s):
- Are you 18 years of age, or older?
Work Location: In person
Salary : $20 - $22