What are the responsibilities and job description for the Membership Representative position at Jackson YMCA?
JACKSON YMCA JOB DESCRIPTION
Job Title: Membership Representative Job Grade
FLSA Status: Part Time Direct Reports: No
Reports to: Membership Supervisor Revision Date: 8/2026
Leadership Level: Team Member Primary Function/Department: Membership
POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit charitable
organization committed to strengthening community through Youth Development, Healthy Living, and
Social Responsibility. The Membership Representative acts as a professional role model at the Jackson
YMCA. The Membership Representative at Jackson YMCA maintains a supportive, positive atmosphere
that welcomes and respects all individuals. The Membership Representative responds to member and
guest needs and promotes memberships and programs.
OUR MISSION: To put Christian principles into practice through programs that build healthy Spirit,
Mind, and Body FOR ALL.
OUR VALUES: Our core values are the Christian principles of Honesty, Caring, Respect, and
Responsibility.
OUR CULTURE: Our mission and core values are brought to life by our team of professional role
models and our culture. We are welcoming: we are open to all. We are a place where you can
belong and become. We are genuine: we value you and embrace your individuality. We are
hopeful: we believe in you and your potential to make the world a better place. We are nurturing:
we support you in your journey to develop to your full potential. We are determined: we are on a
quest to make our community stronger, beginning with you.
ESSENTIAL FUNCTIONS:
- Build a positive first impression by warmly greeting all members and guests while maintaining
- Deliver exceptional member service by building collaborative relationships, anticipating
manner.
- Process memberships, program registrations, account changes, and financial transactions
- Maintain accurate member records, documentation, and reports while ensuring confidentiality
- Follow all cash handling, financial reporting, and accountability procedures.
- Promote YMCA programs, services, events, and membership opportunities to members and
- Assist with member engagement and retention efforts, including facility tours, follow-up
- Support YMCA fundraising initiatives
- Maintain effective communication with members, volunteers, staff, and leadership.
- Exercise sound judgment, professionalism, and initiative while working independently and as
- In the event of an injury or emergency, you will serve as safety responder, (responding,
reporting, and preventing). Adhere to and enforce safety policies and procedures for Jackson
YMCA.
RISK MANAGEMENT AND SAFETY
1. Identify potential risks in programs, facilities or equipment and take steps to reduce or
eliminate hazards.
2. Follow all YMCA safety, child-protection, and emergency-response policies, procedures, and
trainings.
3. Model safe behaviors, correct unsafe conditions, and promote a culture of awareness and
accountability.
4. Promptly report incidents, suspicious behavior, or safety concerns
5. Participate in ongoing safety and risk-management training, drills, and
continuous-improvement efforts while maintaining required certifications.
SOCIAL RESPONSIBILITY AND COMMUNITY RELATIONS
1. Act as a professional role model by consistently demonstrating behavior that reflects the
YMCA’s values and inspires others to do the same
2. Support YMCA fundraising efforts by building relationships, sharing the Y’s impact, and
participating in campaigns and events as assigned.
3. Serve as an advocate for the YMCA by promoting its mission, programs, and community value
in all interactions with members, partners, and the public.
4. Protect and strengthen the YMCA brand by modeling the core values, delivering high-quality
service, and ensuring communications and behaviors align with the mission
Benefits:
Gym Membership, Employee Discounts, Job Training