Shelter Case Manager

PURPOSE: Work directly and unconditionally with youth residing in overnight shelter in meeting basic needs, completing assessments, setting goals, and exiting safely; maintain collaboration with youth, families, and service providers to implement appropriate services and transition plans; assist youth in connecting with their community, acquiring stable housing, engaging in education and/or employment, and overall maximizing self-sufficiency and minimizing the need for future services.

RESPONSIBILITIES:

Overnight Shelter Support-

• Maintain a consistent schedule to assist in support services (e.g. academic enrichment, skills-building), ensure procedures and plans are being followed by staff, and maintain the safety of everyone at shelter

• Assist in checking resident intakes/exits, content of files/logs and progress reports to ensure professional and complete documentation is in line with licensing and federal funding requirements

• Act as on-call support for overnight shelters on the weekends, or as assigned

• Work one Youth Advocate (shelter staff) shift per week (or as assigned) to maintain in-shelter skills and develop relationships with youth and be available to provide coverage due to absences, as needed

• Act as a leader and positive role model for staff and youth by demonstrating positive interpersonal communications, following through on projects, and supporting Youth Advocates in their daily work

• Practice and model best practices with regard to confidentiality, harm reduction, positive youth development, trauma informed care, cultural competency, and case management

Case Management-

• Provide case management services to youth residing in shelter in coordination with the Shelter Manager and Shelter Assistant Manager and collaboratively with the Shelter Aftercare Case Manager

o Provide direct services to youth and families including crisis intervention, conflict resolution, and skill-building

o Meet weekly with assigned youth, generally at the shelter or throughout the service area

o Implement, review progress on, and modify–as needed–individualized service plans with young adults, which are informed, in part, by conducting consistent assessment (e.g. CLSA, SPDAT)

o Assist youth with formulation of SMART case management goals, such as around community connections, stable housing, education, employment, and other things the youth would like to achieve

o Implement relief stay and safety plans for individual youth, as needed

o Actively assist youth in-person in achieving case management goals, gaining skills, and acquiring resources, while providing pathways toward overcoming barriers, taking personal responsibility of choices and consequences, and self-sufficiency, thereby minimizing the need for future services

o Assist Youth and Families making Youth and Family Reunifications plans

o Ensure compliance of contracts in service planning and documentation

• While working with Department of Human Services Child Welfare youth:

o Coordinate with shelter management and work collaboratively with youth’s DHS Caseworker to provide case management services in line with short- and long-term case planning

o Work directly with each youth a minimum of 4 hours per week

o Ensure 1055 and Treatment Plans are obtained and up to date

o Upon placement, immediately address all urgent medical dental, and vision needs

o For youth in the program 30 or more days, schedule routine medical appointments

o Provide or arrange transportation

o Facilitate in-district school attendance, keeping medical/dental/psychiatric/emergency appointments, attend recreational and community activities, and shopping for incidental items

o Engage in transition planning with the youth and DHS Caseworker prior to discharge, including Independent Living Program (ILP) services

o Attend court hearings and Citizen Review Board meetings for the youth

o Setting up Monthly Youth Team Engagement Meetings.

o Ensure compliance of contracts in service planning and documentation

• Collaborate with fellow service providers

o Initiate consistent and open communication with youth, families, and providers to achieve the above

o Provide interagency referrals and act as intermediary, as needed

o Advocate and obtain services and resources for youth and families through various community, county, state, and federal programs, including educating and empowering youth and families in self-advocacy, eligibility, and other information

o Attend agency/wrap meetings on behalf of and with youth; initiate and lead meetings if no one else does

• Consistently, timely, and accurately document all services provided in progress notes, files, logs, etc.

Other-

• Work primarily in the overnight shelters, as well as in communities throughout Linn, Benton and surrounding counties for meetings with youth, families, referral sources, service providers, and colleagues

• Collaborate with Case Managers from across the continuum of programs to maintain consistent and high-quality services to all youth served

• Facilitate celebrations of residents’ birthdays, graduations, and other milestones

• Assist Shelter Aftercare Case Manager in providing content for a Past Resident Newsletter (PRN)

• Maintain databases for tracking youth goals, progress, and outcomes

• Maintain resident file storage areas

• Facilitate prevention groups in schools, in collaboration with the Outreach Team

• Attend and participate in all required meetings

• Participate in continued education, certification, and professional development consistently

• Perform other duties and tasks as assigned

• Meet with supervisor, as directed; this position reports to the Shelter Manager

QUALIFICATIONS:

• Required-

o Bachelor’s degree in human services or related field --OR-- 2 years experience working with runaway & homeless youth (RHY) or youth in crisis

o Certification in first aid, CPR, and Oregon food handler's card within 30 days of hire

o Ability to pass a criminal history and abuse record check

o Ability to maintain an acceptable driving record, valid driver’s license, automobile insurance, and reliable transportation (use of a personal vehicle throughout Linn, Benton, Lincoln and surrounding counties will be needed and mileage is reimbursed)

o Ability to successfully complete accurate documentation and administrative tasks

o Ability and willingness to work flexible hours, including some evenings and weekends to meet the needs of the youth and program

o Ability to work effectively both independently and as a member of an integrated team, relate effectively with youth, guardians, colleagues, community members, and referral sources in a flexible, sometimes stressful, unstructured work environment.

Job Type: Full-time

Pay: $22.82 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $23