What are the responsibilities and job description for the Software Application Systems Administrator position at Jackson State University?
Description
The Department of Academic Information Technology is accepting applications for its Academic Information Technology position.
Examples of Duties
- Administer, configure, and maintain Canvas LMS, Ellucian Banner SaaS integrations, and related instructional technology applications.
- Manage SIS/LMS integrations, middle-ware, APIs, LTI tools, data feeds, SIS imports, and authentication processes.
- Monitor automated processes for student enrollment, course provisioning, user provisioning, and data synchronization between Banner SaaS and Canvas.
- Troubleshoot application issues, integration errors, data synchronization problems, and user access concerns.
- Coordinate system upgrades, patches, configuration changes, testing, and validation for Canvas, Banner SaaS integrations, and related technologies.
- Provide technical support, training, and guidance to faculty, staff, and students, including development of instructional videos, guides, FAQs, and documentation.
- Support data governance, FERPA compliance, information security, institutional policies, and disaster recovery/business continuity planning.
- Collaborate with IT teams, vendors, faculty, staff, and students to resolve issues, maintain system documentation, and support institutional technology needs.
Typical Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent combination of education and experience may be considered.
- 2-4 years of experience administering and supporting enterprise applications.
- Experience working with Banner SaaS, ILP, Canvas application integrations, data exchange, and enterprise systems.
- Strong organizational skills with the ability to manage multiple projects, priorities, and support requests.
- Strong verbal and written communication skills.
- Ability to troubleshoot technical issues with Banner SaaS, ILP, Canvas, identify root causes, and communicate solutions clearly to technical and non-technical audiences.
Salary : $57,821 - $83,079