What are the responsibilities and job description for the Agent, Surveillance position at Jackson Rancheria Casino Resort?
The Surveillance Agent plays a key role in monitoring properties owned by the Tribe. This position involves learning and applying fundamental surveillance skills, with a strong focus on observing, documenting, and reporting criminal, regulatory, and procedural activities that could negatively impact operations.
- Monitors all areas of the casino using CCTV digital equipment.
- Observes, records, and reports potential security and safety risks to guests and employees.
- Observes employees participating in cash handling activities to detect infractions of house rules, casino policies and regulations.
- Observes employees and guests involved in gaming activities to detect infractions of house rules, detect cheating and fraudulent uses of casino property.
- Documents and reports all procedural, criminal, and regulatory infractions.
- Uses CCTV and digital surveillance tools to record, label, and store video evidence.
- Learns the NIGC minimum internal control standards relevant to casino operations and reports any infractions to the Gaming Commission.
- Understands departmental policies and procedures affecting the overall casino operation.
- Completes daily activity reports accurately.
- Coordinates with relevant departments when surveillance detects issues requiring further investigation or attention.
- Attends scheduled department meetings and training sessions.
- Gains a basic understanding of table games, slots, count, and cashier procedures, focusing on detecting procedural errors and cheating methods.
- Ensures accuracy and completeness in all daily logs, incident reports, and saved video records.
- Minimum High School level education.
- Prior gaming experience in any of the following areas is preferred surveillance, table games, slots, and cage.
- Shift Differential Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 1000pm and 600am.
Salary : $21 - $27