Strategic Support Associate - May 2026 Start Date

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Job Purpose

Jackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll join our talented population of associates, performing critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth. Our two convenient locations in East Lansing and Lansing provide a modern, professional environment to connect with others and build your network.

Essential Responsibilities

• Ability to perform office support duties and provide business operations support.
• Demonstrate a willingness to learn.
• Work well independently and within a team.
• Exhibit good time management skills in a high-volume, fast-paced environment.
• Answer inbound calls from internal or external customers and/or make outbound calls to customers.
• Multi-task effectively, navigating multiple computer applications and systems.
• Follow detailed written procedures and step-by-step processes.
• Demonstrate good verbal and written communication skills.
• Act professionally in the workplace.
• Display problem solving skills.
• Organize work efficiently and prioritize tasks.

Other Duties

• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Shifts offered from 6:30am-7pm, Monday-Friday and 6:30am-1pm Saturday.
• Minimum requirement of 18 hours per week, maximum 29.
• Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours.
• First week availability requires a four hour duration for orientation.
• Schedules must remain unchanged for the first 45 days of employment.
• Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance.

Qualifications

• H.S. Diploma or equivalent required.

• Experience in the fields of accounting, finance, IT, math or other business related field preferred.

• Basic knowledge of MS Windows environment and MS Office Applications required.

• Perform clerical/office duties, including data entry skills required.

• Ability to type 35 words per minute required.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.