IT Support Specialist (Level 1)

Terms of Employment: This position includes a 3-month probationary period, with the option to extend into a long-term position based on performance and business needs.

About Us

About Jackson Kayak, Werner Paddles & Eddyline Kayaks:

Based in Sparta, Tennessee, Jackson Kayak is an American manufacturer of premium paddlesports gear. Our family of brands—Jackson Kayak, Werner Paddles, and Eddyline Kayaks—combines over half a century of domestic craftsmanship, producing world-class whitewater, fishing, and thermoformed touring kayaks alongside hand-crafted, high-performance paddles. We are a team of builders, outdoors enthusiasts, and innovators dedicated to quality, community, and life on the water.

Position Overview

We are seeking a proactive and hands-on Level 1/2 IT Support Specialist to join our team. In this critical role, you will be the first point of contact for all IT-related issues within our bustling manufacturing environment. Your primary goal is to provide timely and effective technical support to our end-users, ensuring our operations run smoothly and efficiently. This is an excellent opportunity for an aspiring IT professional to gain diverse experience with the potential to grow into more advanced roles.

Key Responsibilities

• Front-line Support: Serve as the initial point of contact for technical assistance via phone, email, or in-person, managing support tickets from creation to resolution.
• Hardware Troubleshooting: Diagnose and resolve issues with Windows-based desktops, laptops, printers, barcode scanners, and other peripherals essential to our manufacturing floor.
• Software & Application Support: Assist users with a variety of software, including Google Workspace Enterprise, Microsoft Office, our ERP system (Infor CSI/Syteline), and label printing software (BarTender).
• User Account Management: Manage user accounts and permissions in our hybrid environment, including Microsoft On-prem Active Directory and Google Workspace.
• Basic Network Support: Perform basic network troubleshooting for connectivity issues related to our Cisco Meraki and Ubiquiti Unifi systems.
• System Maintenance: Assist with the setup, configuration, and deployment of new workstations and equipment.
• Documentation: Create and maintain documentation for common issues, solutions, and user guides.

Qualifications & Skills

Required:

• Proven experience in a helpdesk or IT support role.
• Strong proficiency in troubleshooting Windows OS and various computer hardware.
• Solid understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, VLAN).
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Strong customer service orientation, communication skills, and patience, especially when assisting non-technical users .
• Must be able to work on-site during standard business hours and participate in an on-call rotation for after-hours remote or on-site support as needed.

Preferred (Bonus Points):

• Experience working in a manufacturing environment.
• Hands-on experience with any of the following:
• Google Workspace administration.
• Cisco Meraki or Ubiquiti Unifi dashboards.
• BarTender label design and printing software.
• Supporting an ERP system like Infor CSI (Syteline).
• Managing Synology NAS devices.
• CompTIA A , Network , or other relevant IT certifications.
• Relevant post-secondary education degree (college or technical institution).t

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to stand and walk, talk, and hear. functions.. The employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include the ability to be able to view a computer screen.

Career Growth & Development

We are committed to the growth of our team members. This role is designed as a launchpad for a successful IT career. As you master your responsibilities, you will have the opportunity to take on more complex projects and expand your skills into areas like network engineering, database administration, and other critical service delivery functions that support our business.

Benefits

• Aetna national health insurance after 60 days; company-provided long-term disability, optional dental and vision coverage. Short-term disability, critical illness, and pet insurance options
• 401(k) with up to a 2% company match after two years
• Employee kayak rentals and classes
• Paid vacation and holidays after 90 days of employment

To apply: Send your resume and wage requirements to HR@Jacksonkayak.com.

“Jackson Kayak is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.”

The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified

Pay: $40,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience:

• IT support: 2 years (Preferred)
• Computer networking: 2 years (Preferred)

Work Location: In person

Salary : $40,000 - $52,000