Guest Service Representative

Residence Inn Davis
$16.90 – $19.50 per hour DOE
Full-Time / Part-Time | Morning / Evening / Overnight Shift

Why Join Our Team

• Consistent scheduling and stable hours
• Supportive, team-oriented environment
• Paid training provided
• Hotel team member travel discounts
• Opportunities for growth and advancement

Position Overview

As a Guest Service Representative / Front Desk Agent, you are the first and last impression of the hotel. This role is responsible for delivering a welcoming guest experience while supporting daily front desk operations in a professional and efficient manner.

This position is ideal for individuals who are reliable, guest-focused, and comfortable working in a fast-paced hospitality environment.

Key Responsibilities

• Welcome guests and complete check-in/check-out procedures
• Answer phones and assist with reservations and guest inquiries
• Respond to guest requests and concerns promptly and professionally
• Process payments and maintain accurate records
• Communicate effectively with housekeeping and maintenance teams
• Maintain cleanliness and organization of the front desk and lobby areas
• Follow hotel brand standards, policies, and procedures

Qualifications

• Previous customer service or hospitality experience preferred
• Comfortable using computers and multitasking
• Strong communication and problem-solving skills
• Professional demeanor and positive attitude
• Reliable with strong attendance and punctuality

No hotel experience required — training provided for the right candidate.

Schedule Requirements

• Availability to work mornings, evenings, weekends, and holidays as needed
• Typical shifts may include:
  • 7:00 AM – 3:30 PM
  • 3:00 PM – 11:00 PM
  • Overnight shifts, if applicable

Work Environment

This is an active role that may include standing, walking, and moving throughout the shift. We are committed to providing reasonable accommodations and encourage applicants who can perform the essential functions of the position, with or without accommodation, to apply.

Optional Add-Ons (Use as Needed)

Student-Friendly:
Flexible scheduling options available for students or part-time availability.

Bilingual Preferred:
Bilingual (English/Spanish) candidates are encouraged to apply.

Extended Stay Property:
Ideal for candidates who enjoy building relationships and creating a welcoming environment for long-term guests.

Dual-Branded Property:
Opportunity to gain experience supporting multiple hotel brands and guest experiences.