Quality Assurance Manager

We are seeking an experienced Quality Manager to lead quality assurance activities within a high-performing manufacturing environment. This role is responsible for ensuring that all products meet or exceed industry standards and consistently satisfy customer requirements.

The successful candidate will play a critical role in maintaining quality systems, driving continuous improvement, and collaborating across functions to enhance product performance and operational efficiency.

Key Responsibilities

Quality Management System (QMS)

• Maintain and improve the ISO 9001-based Quality Management System (QMS) to enhance compliance, standardisation, and organisational capability
• Support development of procedures, work instructions, and quality records across key areas including receiving, testing, and calibration
• Ensure adherence to company policies, procedures, and safety standards

Continuous Improvement & Process Optimisation

• Lead and coordinate root cause analysis activities and drive corrective/preventive actions
• Partner with leadership to identify and implement process improvements
• Promote a culture of continuous improvement and operational excellence

Operational Quality Leadership

• Provide strong shop floor presence, supporting production teams and driving quality-focused behaviours
• Lead quality alert activities to address manufacturing and supply chain concerns
• Support testing activities and present analytical findings to cross-functional teams

Receiving & Inventory Quality

• Manage receiving inspection processes, including sampling, measurement, and acceptance criteria
• Monitor internal and supplier quality performance, identifying trends and initiating corrective actions

Field Return & Failure Analysis

• Lead investigation of returned products, ensuring accurate fault classification and root cause identification
• Collaborate with customer-facing and technical teams to resolve field issues
• Produce clear, traceable reports using standard tools and systems

New Product Introduction (NPI)

• Support product development teams with quality planning and validation activities
• Develop and validate test protocols to ensure product accuracy and functionality
• Contribute to structured product development processes (e.g., APQP)

Requirements

Education & Certifications

• Bachelor’s degree in Engineering, Physics, Mathematics, or related technical discipline
• Certifications such as CQA, CQE, or similar strongly preferred
• Additional training such as OSHA 10-hour is advantageous

Experience

• Minimum 5 years’ experience in a Quality leadership or management role
• Background in manufacturing environments, ideally high-mix / low-volume or build-to-order
• Experience in industries such as mechanical, industrial, hydraulics, or quality engineering

Skills & Technical Expertise

• Strong understanding of quality tools (e.g., control charts, root cause methodologies)
• Knowledge of Lean principles (formal training preferred)
• Ability to perform and present statistical analysis effectively
• Competent in technical documentation (procedures, work instructions, visual aids)
• Proficiency in Microsoft Office (Excel, Word, Project, Visio, PowerPoint)
• Electronics background (academic or military) is a plus

Additional Requirements

• Strong interpersonal skills with the ability to work in multi-functional and multicultural environments
• Comfortable collaborating across international teams
• Basic Spanish comprehension is beneficial
• Willingness to travel (~10%) to customer or partner sites
• Flexible approach to working hours based on business needs

Physical Requirements

• Ability to perform hands-on tasks, including occasional lifting (up to 25 lbs)
• Capability to pass a visual acuity test (corrected vision acceptable)
• Comfortable working in a practical, shop floor environment

Key Attributes

• High level of integrity and professionalism
• Detail-oriented with strong analytical and problem-solving skills
• Hands-on, proactive approach to quality and production challenges
• Strong communicator with the ability to influence and lead cross-functional teams