What are the responsibilities and job description for the Customer Service Representative position at Jackson Hewitt and Careers?
Are you looking for a rewarding career? If so, we have a great opportunity for you! We are seeking an Entry Level, Customer Service Representative to join our network of professionals and deliver an outstanding client experience. We offer competitive pay, flexible schedules and career advancement opportunities. Jackson Hewitt is one of the industry's largest consumer tax service providers! No experience required, PAID training!
Duties include:
Greeting clients in a personalized, friendly and inviting manner. Scheduling clients. Providing outstanding customer service. Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations. Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion. Consults tax law reference materials to determine procedures for preparation of atypical returns. Answers questions and provide future tax planning to clients. Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Researches tax related questions and issues, and responds to clients appropriately and within a timely manner. Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution. Maintains office cleanliness and organization of resources with team members. Other duties as assigned.
Required Skills:
High School Diploma, Computer Savvy, Experience Working in a fast-paced environment, Previous experience in customer service environment.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: Multiple locations
Salary : $12 - $15