What are the responsibilities and job description for the Team Leader position at Jackson Hewitt - 3313?
- Opportunity for advancement
- Training & development
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
What you'll do here:
Under general supervision and in accordance with established company policies and procedures, the Team Leader participates in the management activities (staffing, productivity, tax prep work, marketing) for several locations within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.
- Supervises one or more seasonal hourly staff members at a single location or kiosk
- Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
- Maximize customer service and increase sales
- Performs administrative functions
- Develops, reviews, approves, and monitors office work schedules and hours worked
- Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
- Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
- Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return
- Team Leads will also prepare tax returns (training provided, no experience needed)
- Deliver supplies to your locations
- High School Degree or equivalent related business experience
- Course of study in management or in tax preparation and/or accounting preferred
- Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number)
- One year of previous management or supervisory experience desired
- Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software
- Valid driver's license and reliable transportation
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.