Clinical Informatics Coordinator 3, Provider Informatics, Full Time, Days

Department: Jackson Memorial Hospital - Cerner Non-Capital Expenses

Address: Locations can vary to any facility but primarily will be at JMH 1611 NW 12th Ave, Miami, Florida, 33136

Shift details: Full-Time, Days

Why Jackson:

Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.

Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.

Summary

Clinical Informatics Coordinator 3 performs as liaison between Information Technology Department and Clinical/Business areas. Facilitate and collaborate with subject matter experts and work teams that define how the system-wide Electronic Health Record (EHR) and other electronic systems will function to effectively support JHS clinical and business processes.

Responsibilities

• Guide subject matter experts (SME) in achieving successful outcomes through structured problem solving and implementation of recommendation. 
• Promote a strategy of standardization and optimization of quality, safety and cost efficiency by communication and identification of problem areas that require attention, and report to appropriate supervisor or administrative staff. 
• Serve as knowledge expert on use of Clinical and/or Business System workflows and design methodologies by participating in committees and workgroups as assigned. 
• Serve as a conduit between IT and Clinical and/or Business System Teams and work collaboratively in efforts to effectively use systems and maximize their adoption and optimization. 
• Shadow end-users to understand workflow and find areas of inefficiencies. 
• Attend regularly scheduled meetings; actively participate and arrive to all meetings on time. 
• Develop and provide presentations that support system implementation and increase of system adoption and optimization. 
• Perform knowledge transfer of pertinent information to staff using an approved communication method. (e.g., provide just in time training or provide formal training sessions as needed). 
• Routinely conduct rounds in areas of coverage and positively serve as Informatics representative. 
• Develop and maintain reporting of daily, weekly activities as directed. Performs other related duties as assigned. 
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).

Experience

• Generally requires 5 to 7 years of related experience.
• Strong understanding of Epic workflows across modules; Epic certification, accreditation, or proficiency in at least one clinical application (e.g., ClinDoc, Orders, ASAP, Stork, Willow, Ambulatory) strongly preferred.
• Experience in a hospital or health system using Epic across multiple modules, including multi-hospital or academic medical center environments strongly preferred.
• Knowledge of regulatory requirements (Joint Commission, CMS, eCQMs) preferred.
• Experience with Epic data and reporting tools (Reporting Workbench, SlicerDicer, Radar dashboards) and adoption analytics (Signal) preferred.
• Experience with ambient AI clinical documentation platforms (e.g., DAX Copilot/Abridge), including deployment metrics, consent workflows, and adoption analytics.• Project-management training or certification, or formal training in process improvement (Lean, Six Sigma) or change management (PROSCI/ADKAR) preferred.

Education

• Bachelor's degree in Computer Science or related field, and/or coursework from an accredited college/university, professional nursing, medicine, physician assistant program, military or other training in information systems preferred.
• Master's degree (MSN, MHI, MHA, MPH, or equivalent) strongly preferred.

Credentials

• Valid license or certification is required as needed, based on the job or specialty.
• Board certification in informatics strongly preferred: ANCC Informatics Nursing Certification (RN-BC/NI-BC), CAHIMS/CPHIMS, or AMIA Health Informatics Certification (ACHIP).

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.