Chief Nursing Informatics & Clinical Optimization Officer

Miami, FL Full-Time

Address: 1400 NW N River Drive, Miami, FL 33136

Shift details: Monday - Friday (8:30 am - 4:30 pm)

Summary

The Chief Nursing Informatics Officer (CNIO) serves as a key executive leader and cultural catalyst who bridges clinical nursing practice and operational efficiency to advance JHS CARE values and mission. This leader will leverage deep Epic expertise, extensive nursing leadership experience, and strong business acumen to drive safe, high quality, patient-centered and value-based care.

The CNIO leads the design and execution of technology-enabled process change while assisting with the identification, evaluation, and assessment of new care delivery technology, developing recommendations on the impact of integration with existing workflows and systems. They will work closely with HR and the Learning and Development department to strengthen the culture of learning, reinforce shared governance and ongoing excellence.

The CNIO will have oversight for Nursing Informatics and Labor Productivity Management, and report to the Chief Transformation Officer. They will collaborate closely with the Chief Nursing Executive, Information Technology, the Chief Medical Information Officer, and the Transformation Office. This individual will lead enterprise-wide initiatives focused on Epic implementation, reinforcing evidence-based practice, improving clinical workflow efficiency, enhancing workforce utilization, optimizing labor management, and building systemwide consistency in nursing practice and resource allocation.

Responsibilities

Informatics Leadership and Strategy

• Serve as an executive liaison between nursing, clinicians and technology functions, advocating for system enhancements that support digital transformation, structural empowerment, evidence-based nursing practice, nursing research, and empirical outcomes.
• Combines knowledge of patient care, informatics concepts, data-driven solutions and change management to effectively address the information and knowledge needs of healthcare professionals and patients to promote safe, effective and efficient use of health IT in clinical settings.
• Maintains relationships with key business partners and other senior industry leaders to leverage best practice, evaluate emerging technologies and distribute knowledge internally to inform strategy and execution.
• Collaborates with senior nursing, operations, clinical and medical informatics leaders to provide vision and leadership for clinical systems strategy, ensuring EHR capabilities align with clinical workflows, operational excellence goals, and regulatory requirements.
• Partners with IT to lead Epic design, testing, implementation, optimization, and governance to improve usability, documentation, and decision support for nursing and inter-professional teams.
• Creates a communication strategy and cross-organizational vision for nursing/clinical informatics in concert with the overall nursing communication strategy.
  
  

Clinical and Operational Excellence

• Collaborate with nursing and operational leaders to ensure the balance of clinical quality, safety and financial performance.
• Understands the impact of regulatory changes and interprets them for internal and external constituents.
• Champion the integration of informatics, clinical operations, and labor management to achieve operational excellence, advanced decision support, sustainable efficiency and reduce value leakage.
• Lead the integration of evidence-based practice and nursing research into nursing documentation, workflows and clinical decision support tools.
• Drive standardization of workflows, alternative care models, and documentation practices to enhance safety, reduce variation, improve throughput and the patient experience.
• Collaborate with clinical leaders on initiatives that support enterprise capacity management, patient flow, and process improvement for new programs and construction projects.
• Strengthen the professional practice model by aligning technology with nursing practice standards, autonomy and inter-professional collaboration.
• Ensure frontline nurses have access to real-time data to empower informed decisions and drive process improvement.
  
  

Labor Management and Workforce Optimization

• Partner with Operational Leadership, CHRO and VP of Finance to execute the design, implementation and oversight of a comprehensive labor management strategy ensuring optimal staffing, productivity and workforce utilization across all hospitals and care settings.
• Leads the design, monitoring and governance of labor standards, benchmarks and target ratios.
• Utilize technology, predictive modeling, analytics tools, and productivity dashboards to monitor and forecast staffing needs, ensuring equitable and efficient labor allocation.
• Collaborates with Nursing, HR, and finance to align workforce planning and clinical demand, acuity and budget targets.
• Drive initiatives that reduce premium labor and overtime, while maintaining quality and engagement.
  
  

Education & Training

• Partner with learning and development to design and execute on the EHR and other clinical application training programs to support the enterprise and ensure a competent and technology-enabled workforce.
• Collaborates with the department of learning, organizational development and finance teams to build competency pathways for leadership in areas such as staffing, productivity best practices, analytics, budget alignment, forecasting and resource optimization.
• Ensure consistent understanding and application of labor standards, metrics, and management tools across the enterprise.
• Promote a culture of data-driven accountability, high-reliability and continuous improvement in workforce performance.
• Collaborate closely with the Sr. Director of Business Continuity to facilitate enterprise-wide testing, training, awareness and education to build a culture of ongoing preparedness.
  
  

Clinical and Business Stewardship

• Partners with nursing to design the data infrastructure to collect, validate and report outcomes metrics for nursing sensitive indicators, Leapfrog, Magnet, etc.
• Promote a culture of inquiry by supporting nursing research and innovation initiatives.
• Translate complex data into actionable insights for leaders at all levels.
• Apply strong financial and business acumen to evaluate and quantify the impact of technology and workflow initiatives.
• Partner with the transformation office and finance teams to identify value leakage opportunities and improve ROI through operational redesign.
• Oversee J35: Jackson Re-Imagined initiatives to implement productivity metrics and benchmarking, ensuring alignment with system goals for efficiency and fiscal responsibility.
• Assess evolving patient care delivery models, hospital operations, human resource processes, healthcare finance and payment models impacting the continuum of care.
  
  

Experience

Minimum of 10 years of progressive nursing leadership experience including roles such as CNO, ACNO, Vice President or Director of Nursing. Minimum of 7 years of Epic experience including implementation, optimization and governance.Demonstrated success in labor management, workforce optimization and operational performance improvement.

Education

Master's degree in Nursing, Healthcare Informatics, Business Administration, or related field is required.

Skill

• Visionary leader who unites clinical excellence, technology, digital innovation, and high reliability with operational strategy.
• Collaborative and influential partner who builds trust across nursing, IT, and finance.
• Deep understanding of Epic clinical and operational modules, including staffing, scheduling, acuity, capacity command and analytics.
• Expertise in labor productivity analytics and workforce forecasting.
• Strong communication, leadership and stakeholder engagement skills.
• Proven ability to drive transformation, manage change, and align teams around enterprise goals.
  
  

Working Conditions

Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).