Guest Services Supervisor

Summary

The Guest Services Supervisor is responsible for the overall check-in of guests, organization, and inventory of the merchandise, manage onsite catering team, and campfire entertainment. The ideal candidate is someone who enjoys working with customers and providing a positive experience.

In this role, you will work diligently with all team members, irrelevant of their position to ensure seamless running of the program.

Essential Duties and Responsibilities:

• Manage proper check-in of all guests 
• Ensure all necessary documents and paperwork are completed before start of program
• Communicate to Lead Trail Guide and Trail Guides any pertinent information captured during the onsite registration process
• Replenish inventory of registration supplies, mercantile, and all supplies used on campus
• Encourage guests to purchase souvenirs from the mercantile area and videos of their time on campus
• Assists the Trail Support when time allows, in the store
• Works directly with catering team to ensure daily counts and dietary restrictions are accounted for
• Work directly with local talent agency to confirm talent for evening campfires
• Work directly with shuttle staff to ensure safe and timely handoff of attendees
• Oversee Trail Support when under direct supervision
• Other duties as assigned

Supervisory Responsibilities:

• Manage catering team to ensure daily counts and dietary restrictions are accounted for
• Work directly with local talent agency to confirm talent for evening campfires
• Work directly with shuttle staff to ensure safe and timely handoff of attendees
• Oversee Trail Support when under direct supervision

Qualifications:

• Bachelor’s degree from an accredited university, preferred or equivalent years of experience in lieu of degree
• Minimum 1 year of hospitality, customer service type experience
• Proficient with various PC software applications including MS Office products, Excel, and Google Docs
• Must have and maintain a valid driver’s license
• Ability to read, write and speak English, fluently 
• Proficiency in reading and writing instructions
• Understanding of basic finance and accounting practices
• Communicate clearly with coworkers, vendors, customers, and management team
• Must be able to respond to direction and critiques from supervisors
• Must have excellent verbal and written communication skills
• Must be detail-oriented and committed to accuracy and timeliness
• Must be hospitality driven, enthusiastic, self-motivated, organized, and pay close attention to detail
• Able to work independently, exercise good judgement, and effectively problem solve
• Ability to work with other people with a positive work attitude
• Ability to present a professional image in both appearance and behavior
• Perform work on weekends and evenings as needed to meet deadlines

Physical Demands and Work Environment:  The physical demands and work environment described below represent the activities and surrounds of the position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The Guest Services Supervisor will work in an office environment and outside in various weather conditions.  The employee will occasionally be required to lift and/or move up to 35lbs.