Education Center Coordinator

Job Summary: Promotes and exemplifies the philosophy and mission of Jackson County Memorial Hospital; Administrator of computer based learning system; creating courses and problem solving software; coordinates employee, patient, and public educational programs; assists in the coordination of department activities to expedite workflow, maintains the education records on all employees; and collaborates with the Director to ensure that the goals of the department functions are being met and are achieving the department mission.

Demonstrates Competency in the Following General Areas:

• Demonstrates behaviors consistent with organizational and departmental mission and vision.
• Commits to one hundred percent (100%) patient and customer satisfaction by always exhibiting a courteous and helpful manner during interactions with others, including patients, families, visitors, physicians and co-workers.
• Maintains open communication with the interdisciplinary team to facilitate quality patient care.
• Demonstrates proficient technical skills and operational knowledge of equipment.

Demonstrates Competency in the Following Primary Duties:

• Maintains accurate educational records on all employees.
• Promotes timely training completion with all employees.
• Creates learning courses in the computer based learning system.
• Responsible for the input of the specific educational programs required for each employee.
• Responsible for staying abreast of any changes in the computer based learning system and collaborating with the department Director to accommodate the implementation of the changes.
• Assists employee with any questions for problems that may arise while they are completing the educational programs.
• Coordinates educational programs (webinars, classes, etc.).
• Proctors and grades competency test as assigned.
• Responsible for correspondence, filing, copying and data input necessary for the department.
• Communicates monthly activities to department head by the 10th of every month.
• Assists with registering DCE or other Education patients as needed.
• Creates attendee completion cards, certificates, etc. as needed for classes and/or programs.
• Presents Education Center information at New Employee Orientation weekly to new employees
• Performs job specific duties and all other duties as assigned in a timely and accurate manner.

Professional Requirements:

• Demonstrates good attendance and punctuality. Reports to work on time and as scheduled, uses time and attendance system correctly and completes work within designated time.
• Wears identification while on duty; meets dress code standards; appearance is neat and clean.
• Maintains regulatory requirements: hospital policies, procedures and standards.
• Completes annual health screen and education requirements in a timely manner.
• Communicates to department head regularly and effectively.
• Participates in continuing educational activities as deemed appropriate by department’s director.
• Attends mandatory meetings; attends and/or reads minutes of other scheduled meetings.
• Respects patient confidentiality and uses discretion in discussion of patient information.
• Must be able to represent self over the phone and in person in a professional manner.
• Demonstrates ability to coordinate, organize and effectively prioritize duties.
• Supports change. Shows initiative. Works in a spirit of genuine harmony with fellow workers.

Educational/Experience/Regulatory Requirements:

• High school diploma or equivalent required. Advanced degree preferred.
• One year previous experience in comparable area.
• Must be able to pass pre-employment testing including but not limited to clerical ability and typing test.
• Advanced computer and computer applications knowledge.
• Ability to effectively create documents in Microsoft Word, Excel, Publisher, and PowerPoint.

Language Skills:

• Must be able to effectively read & communicate (orally and in writing) in English.
• Additional languages preferred.

Physical Demands:

• For physical demands of position, including vision, hearing, repetitive motion and environment, see attached description. Near visual & hearing acuity required to perform essential duties of position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.