What are the responsibilities and job description for the Customer Care Intern position at Jackson Coker?
Overview
Jackson and Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care.
This is adynamic internship opportunity within the rapidly growing healthcare industry. You will have the opportunity to be apart ofan organization thatpassionately believesthat its associates are the company's most important asset and the key to long-term success.
The Internship starts in May 2026 andgoes through July2026. Each Intern willreceive in-depth training and have responsibilities that mirror what Full-TimeAssociates do at Jackson and Coker to help gain direct experience fortheirfuture career endeavors. This isa chanceto make an impactand transform lives incommunitiesnear and far.
The Customer Care Intern will assist the customer care coordinators with the initial review of provider information preceding the privileging, verifications, and licensing processes. Responsible for data entry, data collection, checking references and source verifications. Support the customer care coordinators with securing provider and client information up front allowing for a quicker and smoother privileging, verifications and licensing process for the provider and the client.
Additional Details:
Pre-population of CVs and provider information received into the company database.
Requesting, collecting, and/or mapping of client applications received into the company database.
Outreach to providers offices by phone to collect missing provider information.
Work with provider or group by phone, email, or mail regarding onboarding status
Assists and develops contact sheets for provider's previous work history, insurance coverage and any other additional information that is required.
Provider verifications
Uploading booking confirmations and provider timesheets and expenses
Data entry of provider travel details
Obtaining and documenting travel related bills for accounting
Additional support to the customer care team as needed
Here's Why The Atlanta Journal-Constitution Ranks Jackson and Coker A Top 10 Mid-Sized Workplace:
Career longevity
Jackson and Coker is a nationally known and highly respected, industry-leading organization known for quality and service with a strong national and local presence. You will be working in an industry that will withstand the test of time in a prestigious field.
Training
In-depth orientation and ongoing training will prepare you to succeed in this key role.
State-of-the-art facilities
Our beautiful corporate headquarters is equipped with a gym including exercise classes and a personal training staff, full-length pool and locker rooms with a sauna and steam room; several onsite restaurants at 25% off for associates; Starbucks; miniature golf course and game room; nail salon; dry cleaning and car wash services. Associates enjoy the convenience of our onsite health clinic where they as well as their families can be seen by a Physician or a Nurse Practitioner at no cost and receive free prescriptions. Our childcare and virtual learning support is a huge bonus to our associates with growing families. All associates are eligible for an array of benefits including medical, dental, vision, disability and life insurance to name a few. We also have a company sponsored 401K plan with company matching funds.
Culture
Associate-led philanthropic committees support the causes important to our associates. Associate Networking Groups including the People of Color, Women's and PRIDE Networks. We are a mission-focused company that celebrates diversity and is committed to creating an inclusive environment for all of our associates.
Requirements:
Excellent customer service and organizational skills.
Must be able to work under pressure and sustain a fast paced work environment.
Building trust and respect with partners by consistently exceeding quality expectations
Ability to multitask and have a strong sense of urgency and time management skills.
Work independently and collaboratively as a team player
Able to shift focus and direction quickly
Clearly communicate issues to management
Strong verbal and written communication skills.
Professional presence.
Proficient in Outlook and Microsoft Office.
Final year student at an accredited college or university preferred.
Customer service and/or sales support experience in a corporate environment preferred but not required.
Disclosures
Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.
As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.
Jackson & Coker is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.