Account Associate - State Farm Agent Team Member

Account Associate Jackie Hunt, State Farm Insurance Menomonie, WI (Two Positions Available)

We are hiring two Account Associates to join our team, each with a distinct focus to support our growing State Farm agency in Menomonie, WI:

• Customer Service-Focused Account Associate: Primary responsibilities include supporting ongoing customer relationships, managing policy renewals, and providing excellent customer care. Inside sales and cross-selling will be a secondary focus.
• Inside Sales-Focused Account Associate: Primary responsibilities include driving new business through inside sales and outreach efforts, with customer service and relationship maintenance as a key secondary focus.

Both positions work closely together to achieve office goals and provide outstanding service to our customers.

About Our Agency
At Jackie Hunt State Farm Agent, were dedicated to helping people protect what matters most. We serve our community with integrity, care, and real support. Whether helping customers navigate claims or personalize insurance plans, we believe in doing meaningful work that makes a difference.

Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Located in Menomonie, WI, our busy insurance and financial services office is passionate about making a positive impact in the lives of others and the community.

If you want a career not just a job and are committed to excellence and personal achievement, we want to meet you.

You May Be a Great Fit as an Account Associate

• Youre the steady presence people turn to when life gets complicated, staying calm and supportive while assisting customers and managing office operations.
• A natural relationship-builder, you quickly earn trust by guiding customers, collaborating with teammates, and contributing to overall team development.
• You listen attentively first, then provide thoughtful guidance, helping customers feel understood while effectively coordinating daily operations and supporting marketing and cross-selling initiatives.
• Motivated by goals and growth, you leverage insights from customer interactions and performance metrics to make confident decisions that drive agency success.

Primary Responsibilities

• Engage with existing and prospective customers via phone, email, and community outreach to effectively communicate available product options and services.
• Coordinate daily operations across multiple business functions to support achievement of office goals and objectives.
• Foster team development through clear communication, coaching, and collaborative efforts.
• Maintain accurate and up-to-date records and documentation of all customer interactions and activities.
• Collaborate closely with team members to achieve customer retention and outreach targets.
• Monitor and track key activities, providing regular progress reports against established performance metrics.
• Customer Service Role: Focus on customer retention, policy renewals, and relationship management.
• Sales Role: Focus on prospect outreach, lead generation, and inside sales activities.

Qualifications

• Organized, dependable, and able to manage multiple priorities effectively.
• Strong communication and leadership abilities demonstrated through previous roles.
• Self-motivated and goal-oriented approach to daily activities with a proven track record.
• Minimum of 2-3 years of experience in customer care, business development, and marketing.
• Experience in the insurance industry preferred.
• Interest in professional growth within an agency environment.
• Must possess or be able to obtain Property, Casualty, Life, and Health state insurance licenses.
• Candidates with strengths in customer service and relationship management are encouraged to apply to be considered for the Customer Service-Focused role.
• Candidates with strengths in sales, business development, and lead generation are encouraged to apply to be considered for the Inside Sales-Focused role.

Benefits

• Competitive salary
• 401(k) retirement plan with company matching
• Paid time off for work-life balance
• Group life insurance for financial security
• Opportunities for career growth and advancement

Compensation
$45,000.00 to $70,000.00 per year

Join Our Team
If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. We look forward to speaking with you!