IT Field Service Technician

IT FIELD SERVICE TECHNICIAN JOB DESCRIPTION

JOB TITLE: IT Field Service Technician

Job Summary

Field Support Technician driving from location to location to repair and replace IT equipment in a restaurant environment.

WORK HOURS:

Full time 40 Hours a week

Must be flexible to work weekends and nights on call.

ESSENTIAL FUNCTIONS:

• Service calls – driving from store to store fixing existing equipment.
• Scheduled service calls
• Emergency Calls
• Repairing and/or replacing IT equipment (Point of Sale equipment, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.)
• Running new cables (Cat-5, video wire, etc.) and terminating with proper ends.
• Being responsible for after hour emergency calls on designated on call days.
• Assisting in New Projects at existing stores and New Store Builds when needed.

ADDITIONAL DUTIES:

• Weekly expense reports
• Maintaining work vehicle
• Inventory control with monthly audits

QUALIFICATION STANDARDS:

• GED or equivalent
• Good Driving record. Must pass a DMV.
• Ability to work in a high paced team environment.
• Frequent bending, twisting, walking, reaching, lifting to 50 pounds. May spend entire shift walking on a concrete or tile floor.
• Crawling in floors, working under counters, and small spaces
• Ability to climb and work from a ladder
• Organizational and administrative skills
• Proper communication skills (electronic and verbal) for internal and external customers
• Good at following directions and working within a defined system.
• Good personal hygiene
• Basic knowledge of computers and other technical equipment
• High energy level, self-motivated
• Effective at handling high stress levels
• Ability to make effective decisions
• Following safety procedure when working at heights (sometimes on a ladder, up to 24 feet in the air, roofs)
• Ability to operate and maintain power tools and equipment (small to large)
• Working indoors and outdoors, Sometimes in difficult weather conditions
• Punctuality is essential