What are the responsibilities and job description for the Account Manager position at Jack Laurie Group?
Department: Home Floor Designs – Jack Laurie Group
Home Floor Designs (HFD), a division of Jack Laurie Group, is seeking a motivated and relationship-driven Account Manager to join our growing team. This role is ideal for someone who thrives in a fast-paced sales environment, enjoys building lasting customer relationships, and takes pride in delivering an exceptional client experience.
As an Account Manager, you will drive sales growth, manage customer projects from start to finish, and help create an engaging showroom experience for both residential and business clients. You will have the opportunity to work independently while collaborating closely with internal teams to ensure successful project execution and customer satisfaction.
Sales & Client Relationship Management
- Develop and maintain strong relationships with new and existing clients
- Identify and pursue new business opportunities to grow revenue
- Deliver exceptional customer service through proactive communication and follow-up
- Meet and exceed personal sales and revenue goals
- Build and maintain a strong customer database
- Prepare and present bids for business-to-business opportunities
- Coordinate with internal teams to ensure smooth project execution
- Communicate consistently with customers and operations teams throughout projects
- Assist with problem-solving and issue resolution to maintain high-quality outcomes
- Maintain a clean, organized, and visually appealing showroom
- Assist with product displays, merchandising, and showroom presentation
- Help create an engaging and welcoming shopping experience for customers
- Promote company products and services to prospective clients
- Stay informed on industry trends and competitor activity
- Participate in ongoing sales training and professional development opportunities
- Utilize marketing resources to support outreach efforts
- Strong communication and relationship-building skills
- Proven sales or account management experience preferred
- Ability to work independently and manage multiple priorities
- Excellent organizational and problem-solving abilities
- Customer-focused mindset with attention to detail
- Experience in retail, flooring, interior design, or B2B sales is a plus
- Bachelor’s degree or equivalent experience preferred
- Primarily based in the showroom and customer homes
- Minimal travel required
- Evening and weekend availability is expected
At Jack Laurie Group, we believe our people drive our success. We are committed to building a culture centered around our core values:
- Integrity – Reliably do the right thing
- Accountability – Take responsibility for your actions
- Candor – Be open, honest, and sincere
- Teamwork – Collaborate to achieve common goals
- Grit – Show determination and perseverance through challenges
If you are looking for a long-term opportunity with a growing company that values relationships, teamwork, and professional growth, we’d love to hear from you.