What are the responsibilities and job description for the Customer Success Manager at Plain position at Jack & Jill?
This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Customer Success Manager at Plain
Company Description: Plain - B2B SaaS platform for customer interactions
Job Description:
As a Customer Success Manager at Plain, you'll drive customer success from onboarding to expansion, directly shaping our product. This hybrid role involves working closely with customers, product, and sales, using Plain's own platform to power high-quality interactions. Your insights will directly influence our product roadmap, ensuring customers love and grow with us.
Location: San Francisco, USA
Why this role is remarkable:
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Next steps
Step 1. Visit our website
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Customer Success Manager at Plain
Company Description: Plain - B2B SaaS platform for customer interactions
Job Description:
As a Customer Success Manager at Plain, you'll drive customer success from onboarding to expansion, directly shaping our product. This hybrid role involves working closely with customers, product, and sales, using Plain's own platform to power high-quality interactions. Your insights will directly influence our product roadmap, ensuring customers love and grow with us.
Location: San Francisco, USA
Why this role is remarkable:
- Directly influence the product roadmap by using Plain's own platform to power customer interactions and gather feedback.
- Unique opportunity to work at an early-stage B2B SaaS company, contributing significantly to customer adoption and long-term success.
- Hybrid role spanning onboarding, post-sales, support enablement, and product feedback, offering broad impact and growth.
- Own the complete onboarding journey for a portfolio of customers, fostering early relationships and driving product adoption.
- Manage renewals and identify expansion opportunities, collaborating with sales and product to drive upsell conversations.
- Act as the primary advocate for customer needs, gathering feedback and influencing product development priorities.
- Minimum of 2 years of experience in a Customer Success or post-sales role.
- Demonstrated success within an early-stage B2B SaaS company environment.
- A genuine passion for customer advocacy and helping users maximize product value.
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Next steps
Step 1. Visit our website
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.