What are the responsibilities and job description for the Team Leader position at Jack in the Box?
As the Team Leader you will be responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all JIB procedures, systems and standards.
Team Leaders:
*Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect;
motivates and inspires employees to achieve high performance.
*Supervises and trains team members on workstation operations.
*Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant
team accountable for consistently delivering excellent guest service and food quality.
*Enjoy working in a fast-paced and high energy environment
*Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and
cash handling requirements.
QUALIFICATIONS:
Experience – 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior.
Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests’ orders, operate a cash register, and read video monitors.
REASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.