What are the responsibilities and job description for the Automotive Service Advisor (Giambalvo Kia Mitsubishi) position at Jack Giambalvo Family of Dealerships?
Join Our Growing Team at Our Newly Renovated Kia Mitsubishi Facility!
For over 50 years, Jack Giambalvo Family of Dealerships has been a trusted name in the automotive industry. Today, we proudly operate 9 locations, represent 10 automotive franchises, and employ more than 340 dedicated team members throughout the York and Hanover communities.
As a family-owned organization, we are committed to creating an environment where employees feel valued, supported, and empowered to build long-term careers. Our vision is to be BEST OF CLASS in every aspect of our business, and we achieve that through our core values of Integrity, Accountability, Respect, Teamwork, and Continuous Improvement.
We are seeking an Experienced Automotive Service Advisor to join our team at our newly renovated Giambalvo Kia Mitsubishi dealership. This is an exciting opportunity for a customer-focused automotive professional who thrives in a fast-paced environment and is passionate about delivering exceptional service experiences.
What You'll Do
As a Service Advisor, you'll serve as the primary point of contact between our customers and service department, ensuring every guest receives a professional, transparent, and positive experience.
Responsibilities Include
Greet customers promptly and professionally from arrival through vehicle delivery
Listen to customer concerns and accurately document vehicle symptoms and service requests
Create, manage, and monitor repair orders throughout the service process
Schedule appointments and coordinate workflow between customers, technicians, and the service department
Communicate service recommendations, estimates, repair progress, and completion timelines
Obtain customer authorization for recommended repairs and maintenance services
Educate customers on manufacturer-recommended maintenance and vehicle care
Maintain accurate records of customer communications, approvals, and repair history
Review completed repair orders and invoices for accuracy
Assist in achieving departmental sales, productivity, and customer satisfaction goals
Ensure compliance with manufacturer warranty requirements and dealership procedures
Build lasting customer relationships through exceptional service and follow-up
What We're Looking For
Required Qualifications
Minimum of 2-3 years of automotive service advisor experience
Valid driver's license with acceptable driving record
Strong customer service, communication, and relationship-building skills
Ability to effectively explain technical information to customers
Strong organizational and multitasking abilities
Professional appearance and positive attitude
Computer proficiency and ability to learn dealership management systems
Ability to thrive in a fast-paced, team-oriented environment
Preferred Qualifications
Previous dealership service advisor experience
Kia, Mitsubishi, Hyundai, or import brand experience
Knowledge of manufacturer warranty processes
Proven track record of customer satisfaction and service sales success
Why Join Giambalvo Kia Mitsubishi?
Newly renovated, modern service facility
Competitive commission based compensation with performance-based earning potential
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
401(k) with Company Match
Paid Time Off
Employee Discounts
Ongoing training and professional development
Career advancement opportunities throughout our growing dealership group
Family-owned culture that values and invests in its employees
Join a Team That Values Excellence
If you're an experienced Service Advisor looking for an opportunity to grow your career with a respected, family-owned dealership group, we'd love to hear from you.
Apply today and become part of the Giambalvo Kia Mitsubishi team as we continue to grow and deliver exceptional experiences to our customers.
Jack Giambalvo Family of Dealerships is an Equal Opportunity Employer.
For over 50 years, Jack Giambalvo Family of Dealerships has been a trusted name in the automotive industry. Today, we proudly operate 9 locations, represent 10 automotive franchises, and employ more than 340 dedicated team members throughout the York and Hanover communities.
As a family-owned organization, we are committed to creating an environment where employees feel valued, supported, and empowered to build long-term careers. Our vision is to be BEST OF CLASS in every aspect of our business, and we achieve that through our core values of Integrity, Accountability, Respect, Teamwork, and Continuous Improvement.
We are seeking an Experienced Automotive Service Advisor to join our team at our newly renovated Giambalvo Kia Mitsubishi dealership. This is an exciting opportunity for a customer-focused automotive professional who thrives in a fast-paced environment and is passionate about delivering exceptional service experiences.
What You'll Do
As a Service Advisor, you'll serve as the primary point of contact between our customers and service department, ensuring every guest receives a professional, transparent, and positive experience.
Responsibilities Include
Greet customers promptly and professionally from arrival through vehicle delivery
Listen to customer concerns and accurately document vehicle symptoms and service requests
Create, manage, and monitor repair orders throughout the service process
Schedule appointments and coordinate workflow between customers, technicians, and the service department
Communicate service recommendations, estimates, repair progress, and completion timelines
Obtain customer authorization for recommended repairs and maintenance services
Educate customers on manufacturer-recommended maintenance and vehicle care
Maintain accurate records of customer communications, approvals, and repair history
Review completed repair orders and invoices for accuracy
Assist in achieving departmental sales, productivity, and customer satisfaction goals
Ensure compliance with manufacturer warranty requirements and dealership procedures
Build lasting customer relationships through exceptional service and follow-up
What We're Looking For
Required Qualifications
Minimum of 2-3 years of automotive service advisor experience
Valid driver's license with acceptable driving record
Strong customer service, communication, and relationship-building skills
Ability to effectively explain technical information to customers
Strong organizational and multitasking abilities
Professional appearance and positive attitude
Computer proficiency and ability to learn dealership management systems
Ability to thrive in a fast-paced, team-oriented environment
Preferred Qualifications
Previous dealership service advisor experience
Kia, Mitsubishi, Hyundai, or import brand experience
Knowledge of manufacturer warranty processes
Proven track record of customer satisfaction and service sales success
Why Join Giambalvo Kia Mitsubishi?
Newly renovated, modern service facility
Competitive commission based compensation with performance-based earning potential
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
401(k) with Company Match
Paid Time Off
Employee Discounts
Ongoing training and professional development
Career advancement opportunities throughout our growing dealership group
Family-owned culture that values and invests in its employees
Join a Team That Values Excellence
If you're an experienced Service Advisor looking for an opportunity to grow your career with a respected, family-owned dealership group, we'd love to hear from you.
Apply today and become part of the Giambalvo Kia Mitsubishi team as we continue to grow and deliver exceptional experiences to our customers.
Jack Giambalvo Family of Dealerships is an Equal Opportunity Employer.